Ace car rental review

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But you may not know a lot about the company and wonder whether it is a good choice. It was founded in by Robert Sorenson and today has more than locations worldwide, including in 23 states. ACE makes its own reservation system available to affiliate companies. That means that at certain locations another company may provide the vehicles. While you can make a reservation through the ACE website to pick up a car in Jordan, an Eras employee will meet you at the airport. But the company does have low aggregate ratings on several other pages. Customers largely complained about poor service and extra fees.

Ace car rental review

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There is a refundable security fees, he told me. Points for prizes: In addition to instant discounts and higher tiers, customers can spend their accumulated rewards points on products like Xbox ONE and Samsung Galaxy Tab 4.

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Our promise. We provide a buying advantage with verified reviews and unbiased editorial research. A link has directed you to this review. Its location on this page may change next time you visit. The encounter left me utterly dismayed and disappointed in the level of professionalism displayed by one of their employees. Upon questioning the pricing discrepancy and requesting verification for a phone number, the employee's demeanor quickly turned hostile and degrading. Instead of addressing my concerns with courtesy and respect, he resorted to berating me, refusing to finish the transaction, and even turning off his computer before walking away. The behavior exhibited by this employee was not only unprofessional but completely unacceptable. Every customer deserves to be treated with dignity and respect, regardless of the situation. Furthermore, the refusal to involve a manager after charging my credit card demonstrates a lack of accountability and disregard for customer satisfaction.

Ace car rental review

ACE Rent a Car is a small company, compared to some of the others we have reviewed Hertz, Enterprise, Avis with only 59 locations, so unfortunately, it is not as widely available as other companies, despite its relatively low pricing. The risk of using a small company is that they can run low on cars, or even sell out unless you book far enough in advance. Interestingly, savvy car renters tend to opt for the smaller companies and avoid the major brands. Because some of the companies actually belong to a larger company and often operate from the same building.

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Also on the Priceline website, I chose the airport location and it was not at the airport. The encounter left me utterly dismayed and disappointed in the level of professionalism displayed by one of their employees. Compared to Budget, Enterprise, Hertz, etc. Lied in writing that I refused to sign the accident report. Bad deal. Several customers complained about unfriendly staff. Get buying tips about Rental Cars delivered to your inbox. Sort by: Recent Recent Oldest Most helpful. The windshield was cracked when I picked up the car, but hidden from view because the crack was below the windshield wiper and not visible at night when I picked up the car. When I received the 'receipt' none of the paperwork aligned with the charges I incurred. Ace charged me for a windshield repair that did not occur while I had rented the car. Username or Email Address. Car Selection: Most locations offer economy cars, compact sedans, full-sized cars and luxury cars. Thanks Carol 11 Thanks for your vote!

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Sign up to receive our free weekly newsletter. Are you this business? Page 1 Reviews 0 - It is my hope that appropriate action will be taken to rectify this situation and prevent similar occurrences in the future. As the points add up, customers can earn a higher tier, letting them get eight percent off instantly. Customers largely complained about poor service and extra fees. Every customer deserves to be treated with dignity and respect, regardless of the situation. But the company does have low aggregate ratings on several other pages. I had previous experience with another company that was sued by Florida AG and I was one of the witnesses. Had to take a shuttle. We value your privacy. Stay away from Ace. This experience has left a lasting impression on me, and I urge the management team at Ace Rental Company to address this issue promptly. The total car rental was far more expensive than any other car rental service. Registration is closed.