At&t problems

Thursday was caused by a software update gone wrong, according to preliminary information from two sources familiar with the situation. Sources have told ABC News that there was nothing nefarious or malicious about the incident, at&t problems.

It's akin to class-action lawsuit settlements , for which consumers must often apply to receive any financial benefit. More from Personal Finance: This IRS issue is 'the biggest, most consistent problem' for taxpayers Major airlines raised fees for checked bags Credit cards have 'never been this expensive'. Impacted prepaid customers "will have options available to them," Stankey said, though didn't elaborate. I want to make sure I get the credit,'" he added. Consumers who don't want to call customer service may also be able to interface with a provider's online portal or chatbot for speedier resolution, he said.

At&t problems

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Of course, phone and internet companies apply such credits voluntarily, Breyault said. We are working urgently to restore service to them.

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The number dipped before spiking again to more than 50, outages around 7 a. In the next hour, the number again climbed to 71, Customers of Verizon and T-Mobile also reported outages, but both companies said that they had not suffered an outage directly, but that customers could have had issues trying to connect with those using another carrier. Brian Cheung. We sincerely apologize to them.

At&t problems

At the disruption's peak, between 8 and 9 a. The company did not share information on why the outage may have started, or how many customers were affected. The outage figures reported by Downdetector, largely based on submissions from users , may not be accurate. ABC News reported that federal officials found "no indications of malicious activity," quoting from a confidential memo the network had obtained. The memo reportedly reflected an assessment by the U. The Federal Bureau of Investigation and Department of Homeland Security are working with the tech industry to help investigate the cause of the outage, John Kirby, the White House's national security communications adviser, told reporters.

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A cellular tower is seen on Feb. Consumer advocates suggest customers ask for reimbursement in the event of future blackouts from phone and internet providers. ET, the U. The disruption prompted federal agencies to investigate whether the outage was caused by a cyberattack. Follow Us:. See full list of the Oscar nominations. Down Detector is likely reflecting challenges our customers were having attempting to connect to users on other networks. Manage MyDisney Account. Report a correction or typo. Consumers who don't want to call customer service may also be able to interface with a provider's online portal or chatbot for speedier resolution, he said.

Based on an initial review, the company thinks the outage "was caused by the application and execution of an incorrect process used as we were expanding our network, not a cyber attack," it said Thursday evening. ET Thursday.

You should cover the cost of this. The Oscars are almost here. Thursday, prompting federal agencies to investigate whether the outage was caused by a cyberattack. The county government in Fairfax, Virginia released a similar warning. Thursday was caused by a software update gone wrong, according to preliminary information from two sources familiar with the situation. We are working urgently to restore service to them. A similar consumer protection doesn't seem to exist in the wireless arena, Breyault said. The Federal Communications Commission in January proposed a rule that would require rebates for consumers who face programming blackouts on cable or satellite television subscriptions. Report a correction or typo. Shooting on Bay Bridge leaves 1 woman hurt: police. Watch ABC7 newscasts on demand. The disruption prompted federal agencies to investigate whether the outage was caused by a cyberattack. Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again in the future," the company said in a message on its website. Crews knock out SJ house fire involving propane tanks: authorities. Manage MyDisney Account.