Cant sign into max on roku

If Max isn't working as expected, try the following solutions.

I have about 8 roku devices and never had a problem with any of them. At least, up until last week. The Max app allows me to log in, all profiles are there and i can search for shows and movies like normal. But now, out of nowhere, every time I click on watch, it pops up an error screen saying there is a playback issue. I've updated the devices, updated the apps, deleted and relogged in, pretty much tried everything and the error keeps popping up.

Cant sign into max on roku

When I try to login on MAX, Roku does not take the password it's 8 characters long and returns an error message saying that I have to enter a 10 character password. Hey, Kash, this is a Roku problem not a Max problem. Everyone on this forum has said they have no problem logging in under any other platform. So don't try and pass it off onto someone else. Roku needs to fix it. Channel partners develop and maintain their own channels and their customer credentials. We have no control over partner customer credentials. It's possible that Max has made a new password requirement and it isn't being properly messaged on their Roku channel. We have escalated this with our friends at Max. In the meantime while waiting for the channel partner to update their channel, please use the QR workaround above, or change your password so you'll be able to get access asap. We apologize for the inconvenience and appreciate this issue being brought to our attention! View solution in original post.

Enter the code and click Continue. Roku Community. Has anyone solved this?

Need to switch accounts? To sign in to a different Max account, choose your profile upper right and then Sign Out. Once signed out, choose Sign In. Make sure Max is included with your internet, mobile, or TV package. To do this, sign in to your provider account on your provider's website and make sure Max is included. For more info, go to Can't connect your provider.

Discovery WBD confirmed it was aware of the problems users were facing, and that HBO Max subscribers would continue to be migrated over to the new service in the coming days. A Max spokesperson also added: "You must always anticipate issues on a tech rollout of this scale. We can share that only minor ones have emerged and were quickly remedied. Despite that statement, though, some TechRadar staff members are still unable to log into their accounts, so it's possible that you and other Max users may be facing a similar issue. Well, Warner Bros. Discovery WBD wasn't hoping for a rocky start to life for its newly launched Max streaming service — but that's exactly what's happened. The super streamer, which replaced HBO Max, one of the best streaming services , today May 23 , has been marred by a persistent log-in problem that's preventing returning HBO Max users and new subscribers from accessing its suite of content. Earlier today, I attempted to sign into the new platform to see what was available to stream, how Max's new user interface compares to its predecessor, and more.

Cant sign into max on roku

Log in with the credentials you used when you signed up. So it could be via email, cable provider account, mobile account, or even Amazon account. Jump to a Section. This article provides instructions for downloading and installing the Max formerly HBO Max app on any Roku device and provides information about signing up for Max if you don't already have an account. One of the easiest ways to get started is by downloading the Max app to your Roku device. To do that, all you need to do is go to the Roku Channel Store from a web browser or your Roku device and locate the app. Roku refers to the apps on its devices as Channels , so installing an HBO Channel is the same as installing a Max app. Start your Roku device and navigate to the Channel store. Use the remote to search for Max.

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If you're not connected, try reconnecting. Roku Community Moderator. If you don't have an account yet, signing up for one is easy. You may need to try more than one solution to fix the issue. Sign in to Max. No channels on my Homepage after clicking update pop up. RokuAustin Community Manager. Arts and Entertainment Artwork Books Movies. Click Settings. So, I am now permanently locked out of the channel.

Last Updated: May 25, Fact Checked.

I did have to delete and reinstall the Max app once, but I was then able to enter my email and password. I was unable to re-launch. Show only Search instead for. View solution in original post. Press the Home button on your Samsung TV remote. Sign In Help. I was able to login to Max via the Chromecast Max widget which carried over to Roku. As a storytelling enthusiast with a penchant for technology, they hope to create long-lasting connections with readers from all around the globe. Measure content performance. No channels on my Homepage after clicking update pop up. The channel will be added to your Roku channel line-up, and the next time you access your Roku, you will be able to select it from your channel list. No matter what I've done I can't get in!