Ebay item not arrived

I don't use ebay that much but i never had any problem, not even with Chinese vendors that are further away and can have a language barrier to talk to. So i bought this item, ebay item not arrived, i don't remenber what the delivery time was, and i can't seem to be able to see it now. I didn't paid much attention to it as i never had any problem before.

I purchased several fragrance samples in the past on ebay from this specific seller probably mode than I never had a problem. Last monday I ordered 3 and he shipped them all on the same package, it was marked as delivered on Wednesday but I never received anything. My neighbors are usually good at giving me misplaced packages, and so is USPS at delivering to the correct mailbox. What are my options? Its a seller with good rep, and its not really a high value item that will make the seller go broke if he issues a replacement or refund. In no way, shape, form, or dimension is this the fault of your seller.

Ebay item not arrived

Communication with the buyer before he or she asks eBay to open a request is the best way to try to resolve the issue. So keep an eye out for messages from your buyers and respond promptly. Once a request is opened, you have 3 business days to resolve the issue. After that time, either you or the buyer can ask eBay to step in to help resolve the issue. When a buyer opens a request, the funds related to the sale may be put on hold. Once the issue is resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. If eBay steps in to help, you will no longer be able to issue a refund. See the instructions below to find out how. If eBay closes the case on behalf of the buyer, you could receive a defect that may affect your seller standard. Once the buyer has let you know that they have an issue, you have 3 business days to make things right. After that, if the matter hasn't been resolved, either of you can ask us to step in and help out. You don't have to ask eBay to step in immediately after the 3 business days though — if you're still working things through with the buyer, you generally have up to 21 business days after the request was opened to ask us for help. When you make an appeal, eBay will review the case and any new information you provide and come back to you with a final decision.

In response to dirk Message 1 of 7. Item not received issues.

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I purchased an item on ebay on April 10th. It is July 22nd, and the item has not arrived. It has been over 90days and I cannot contact the seller or get any help from ebay. What do I do? What was the estimated delivery date?

Ebay item not arrived

Search for a topic or question:. Was the information helpful? When creating an order, I lose my progress when I login How do I complain about one of your services? Why can't I view my marketplace orders when I try to import them? How do I make changes to my personal details? How can I view my orders? How do I submit a claim for a lost or damaged parcel? Can I upload multiple parcels using a CSV file? I send a lot of parcels, can you offer me a business or credit account?

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Not answering is also not helpful at all. In response to kuldeepverma1. Be sure to ship to the address listed in checkout. But the buyer is this case does have some responsibility to help himself in this matter. Check out this video to understand how dimensional weight is measured when shipping. Message 4 of Go back and read my comments through the entire post. Failing to ship on time can lead to your item arriving later than the estimated delivery date. My remaining comments were in response to people responding to me. Get this in writing for the carrier if delivered to the wrong location. The contract with the carrier was to deliver specific package to a specific address and the contents were insured against damage or loss. Select Send request. Contact the seller and ask what address they sent the item to. If you have an issue use the Start a conversation button in the big blue Buying box in the upper left of this page. To start an appeal, follow these steps: Go to your Seller Dashboard.

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Message 8 of Porch pirate? Select Ask eBay to step in and help , and follow the instructions from there. About this board. Returns happen. You don't have to ask eBay to step in immediately after the 3 business days though — if you're still working things through with the buyer, you generally have up to 21 business days after the request was opened to ask us for help. And, actually, you do not have proof that it has not been shipped. In response to dirk Message 12 of Here are the steps when one is the buyer and the tracking shows delivered and you didn't get the package:. So if the item was delivered to proper location then they are done. If it shows delivered you will most likely lose the case. Showing results for. Actually its not, if the seller prints the label through eBay then eBay can see that the seller sent to correct address and that gets them off the hook.