Email virgin media complaints

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Hi, can someone please let me know the best way to make an official complaint please? I've tried going through the phone countless times and I'm always either lied to or hung up on. A brief ish summary of my situation is below I signed up to Virgin Media on July 1st, and booked my installation for July 31st. After getting all of my conformation emails and contract documents, i contacted my current provider to cancel my services on August 1st. My current provider were unwilling to cancel my August 1st leaving date unless i signed up to a new 2 year deal, so i paid another company for a temporary 4g-based connection for 10 days not cheap at all by the way A few days before August 10th, the same thing happened - now pushing me back until August 28th.

Email virgin media complaints

I would like to complain about the treatment received by customers services on the phone. I am now struggling to contact customer services to do this. Learn more. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. As mentioned by japitts, there isn't a general complaints email address. You can also view our complaints code of practice here. New around here? Check out the do's and don'ts, in our Community FAQs. Community FAQ Sign in. Community Volt. QuickStart, set up and connections. Networking and WiFi.

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Consumer Complaint Resolution Code Practice. This Code lets you know how to go about making a complaint and how to take it further if you need to. We can also send it in accessible formats such as large print, braille or audio free of charge — you can request an accessible format when you contact us. You may find the quickest way to get the answers you need is online at virginmedia. There are 3 easy ways to get in touch with us.

Consumer Complaint Resolution Code Practice. This Code lets you know how to go about making a complaint and how to take it further if you need to. We can also send it in accessible formats such as large print, braille or audio free of charge — you can request an accessible format when you contact us. You may find the quickest way to get the answers you need is online at virginmedia. There are 3 easy ways to get in touch with us.

Email virgin media complaints

How to make a complaint. Is something about our services making you unhappy? We're here to help and want to put it right as soon as possible. We have support articles covering a whole range of subjects, and you could find just what you need to fix the issue yourself. It's quick, easy and saves you from having to make a phone call or waiting for that email reply. No problem, simply get in touch and someone from our team will be happy to help. You can contact us by phone, online or by mail. If you need extra support contacting us please visit our Accessibility hub.

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TV on the go. Call costs from other networks and mobiles may vary. The Senior Manager will carry out a full, impartial review of your complaint and write to you with their outcome. Where a refund may be due in relation to an issue raised in your complaint, you can request that this be considered as part of the resolution of your complaint. By phone Call us free on and one of our dedicated complaints team will be happy to help. Delivering exceptional customer service to you is our number one priority. Consent Leg. Manage Your Account. Related Content. Security matters. Just complete the form below and it will be dealt within 48 hours. Networking and WiFi. Complaint handling process We always investigate every complaint and actively work to resolve things to your satisfaction.

I have tried 3 times so far with no response from them. Two attempts to "thanks virginmobile. Go to Answer.

My current provider were unwilling to cancel my August 1st leaving date unless i signed up to a new 2 year deal, so i paid another company for a temporary 4g-based connection for 10 days not cheap at all by the way Apply Cancel. The Gamer Lounge. Or you can get in touch through a sign language interpreter for Video Relay Service, 7 days a week from 8am until midnight. And it took over 4 hours after the initial contact for them to respond. Thirdly, you will be entitled to compensation for the delays from that first confirmed date. I am now struggling to contact customer services to do this. Resolving your complaint. After getting all of my conformation emails and contract documents, i contacted my current provider to cancel my services on August 1st. Save Preferences. Related Content. The Gamer Lounge. Manage Your Account. We can also send it in accessible formats such as large print, braille or audio free of charge — you can request an accessible format when you contact us. Tech Chatter.