Glpi tickets

Have a question about this project? Glpi tickets up for a free GitHub account to open an issue and contact its maintainers and the community. Already on GitHub? Sign in to your account.

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Already on GitHub? Sign in to your account. It is not possible to search "inside" a ticket with global search enabled? I try it but it returns all my tickets and not tickets with criterions in global search field. Here are my global configuration :.

Glpi tickets

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I'm currently evaluating GLPI for my organization and finding it really powerful and intuitive. I have created a test template but I can't see how you actually use it. When I create a ticket it always uses the default template and I can't see anyway to select or change to the template I have created. I've looked over the help documents but I doesn't elaborate, it just shows you how to create them. Ticket templates are a way to customize the ticket form based on the entity, the selected category, or a user's current profile. The applicable template is then evaluated based on the category, profile and finally the entity in that order. So, if the selected ticket category has Template A set as the default and the user's profile has Template B, Template A will be used. If you are looking to have more advanced ticket forms with the ability for user's to pick the correct form, the official created by Teclib' Form Creator plugin would cover that need. Additionally, this feature is planned to be added into GLPI directly at some point. The work for this has already been started.

Glpi tickets

When a ticket category is selected in GLPI, it can automatically add tasks to the ticket. Below is an example for illustrative purposes. Name and number them in such a way that they are easy to identify in subsequent steps. In the Predefined Fields section of the ticket template, select Tasks from the first pulldown. Then, select the specific task from the second pulldown. Finally, click Add. Do this for each task template you wish to add. Note: this part can be confusing.

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Notifications Fork 1. Jump to bottom. Notifications Fork 1. So, you can for example seach in tickets descriptions; if you add the description field in tickets list. Hello, For me it has to be managed on server side AND on client side browser to really prevent users to double edit of a ticket for example, but it can be applied to any items providing the following hooks. Lock blocks post-only user to add followup I don't know etag nor python-eve, but if this gives the browser user-friendly use I proposed then why not. Thank you for your help and for taking time for me! Hello, I've got something very interesting: I found the way to dynamically patch code without touching the source. Already have an account? It is not possible to search "inside" a ticket with global search enabled? No problem David : But could you give me your ideas about my proposals? For me, description is not included inside global search. Regards, Tomolimo All reactions. Sorry, something went wrong.

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This plugin also manages special cases like: a possibility when openning a locked item to request from the locking user to free the item by sending an email. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Problem with ticket locking Behaviours only prevent double writing by returning an alert telling you that your current modifications can't be saved due to concurrent editing: this is really frustrating for users to do modifications and to be alerted after saving that it can't be saved So it's a little like CSRF in GLPI, if etag in ticket form different from etag in DB when want to update ticket, glpi must refure update because somebody else has modified between time you get the etag and time you clik on update button All reactions. Copy link. Would you agree to add hooks so that we may implement this without runkit? Global search act just like default search in mot cases "items seen" "contains" "your search". You signed out in another tab or window. All reactions.