Ikea returns policy uk

Yes, you can return your products to a store other than the one of the original purchase. Find your closest IKEA ikea returns policy uk here and remember to bring your receipt or other proof of purchase. Find out more about our returns policy here. We have made it easy to check the balance of your refund card online yourself - you just need your refund card.

Please note:. We have several different ways you can return products to us. For full details please view our Return policy. If you are unable to collect your order, do not fear. We now offer a hour retention period that begins at the end of your collection slot.

Ikea returns policy uk

I just wanted to return one item but had to send back everything and re-order to have it collected. I spent most of my day being advised by Ikea that I could only return to store or use CollectPlus — actually my item was too big — and I was finally told that my whole order could be collected and refunded for free. After my refund I will then re-order all the items I wanted to keep. If it was coming to collect it all, could not it just collect one item? Can it explain this nonsensical policy? This did seem a bit odd, but Ikea insists there was method behind its apparent madness. If a customer is not totally satisfied, they can return items to any store or collection point within days. If purchased online, provided they cancel their total order within 14 days of receiving it, we will refund the delivery charge and arrange for collection. However, if only part of the order is cancelled or a refund is requested after 14 days, the customer is responsible for the cost of returning the product s unless faulty or not as described. This is partly to ensure that we are limiting the environmental impact of smaller deliveries and collections. We welcome letters but cannot answer individually. Email us at consumer. Please include a daytime phone number. Submission and publication of all letters is subject to terms and conditions.

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Please note:. We have several different ways you can return products to us. For full details please view our Return policy. Depending on the issue, there are several options available:. Alternatively, you can return the entire item for an exchange or a refund. Faulty item — If your item is within its guarantee, usually 1 year unless otherwise stated, you can return the item to a store for a replacement or refund, or contact us and we will discuss options with you.

I just wanted to return one item but had to send back everything and re-order to have it collected. I spent most of my day being advised by Ikea that I could only return to store or use CollectPlus — actually my item was too big — and I was finally told that my whole order could be collected and refunded for free. After my refund I will then re-order all the items I wanted to keep. If it was coming to collect it all, could not it just collect one item? Can it explain this nonsensical policy? This did seem a bit odd, but Ikea insists there was method behind its apparent madness. If a customer is not totally satisfied, they can return items to any store or collection point within days.

Ikea returns policy uk

Sometimes it's hard to keep track of your receipts. If you were registered as a IKEA Family member during your purchase, you will find your complete purchase history when you log in on our website. Not a Family member? Contact us or visit the store, and we will try to find your receipt.

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We will offer you a refund onto a refund card. Select store. Can I return some small items? You have days for returns That's why we give you days to return your purchases. Back to top Share. Enter postcode. The text is relevant but not helpful. Read more. Parcel return. Read more. Only dirty, stained, damaged, incomplete or altered products are excluded from the IKEA return policy. The balance cannot be converted into cash.

You can return your unopened IKEA products within days for a full refund.

Find your local store. Terms and conditions for our guarantee can be found in our guarantee brochures. Parcel returns If the article s you are returning were purchased online and have a total weight of less than 10kg and can fit in a parcel of 60x50x50cm or less, it should be returned for free using Yodel. Can I return items? Back to top Share. The text is not relevant to my question. This provides a full refund, plus your basic delivery charge, if you cancel up to 14 days after the order has arrived with you. Collection of the product s will only take place from the delivery address to which they were delivered. If you can find this code, you can quickly and easily order the parts you need. For the return of articles purchased in-store, please visit your local store along with your receipt and the article s you wish to return. Please be advised that your refund will be processed once the article s have been received by IKEA. What particular parts of our answer do you find unsatisfactory or unhelpful? Alternatively, if you would prefer to speak to a co-worker in the store, then please visit the Customer service area located near the rear entrance.