Keyboard not working on microsoft surface

Ask a new question. About a week after I finally took the plunge and installed Windows 11, my surface keyboard just suddenly stopped working. Occasionally I get a prompt box telling me that the USB device isn't recognised but other than that, I don't really know what to do. Any advice or fixes??

Ask a new question. Hi Nelson Pereira1 ,. Thank you for reaching Microsoft Community. I'm sorry to hear that the keyboard of your Surface Laptop stopped working. Press and hold the Power button for 20 seconds. If the keyboard still doesn't work on the UEFI screen, I'm sorry but this is likely a hardware issue already.

Keyboard not working on microsoft surface

Are you trying to type, but your Microsoft Surface keyboard is not working? While this can be incredibly frustrating, there are a few ways that you can troubleshoot the issue and get back up and running in no time. Many things can go wrong with your Microsoft Surface keyboard and cause it to malfunction. Most of the time, the problems are caused by a connectivity issue. Other causes involve software glitches and incorrect keyboard settings. That said, your keyboard problems can also be caused by:. The keyboard is connected to the device with the connector pins. When your keyboard suddenly stops working, sometimes the issue might be a loose connection. Try detaching and reconnecting the keyboard. For example, look if the connector pins are broken or bent, and see if the connection port on the Surface device is broken. If you have another Surface device handy, try attaching this keyboard to it. The problem might not be with the keyboard but with the laptop.

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To try to resolve these issues, you can begin by following the steps below to get the latest updates , detach the Type cover or keyboard , force a restart , reattach the Type Cover or Keyboard , or confirm connectivity. Open the Surface app. Note: If you don't have the Surface app installed, you can download the Surface app from the Microsoft Store. When it has downloaded, select Start , search for Surface , then select the app from the list of results. If you have installed a custom or clean Windows image and your Keyboard is not recognized, you may need to install Keyboard drivers.

To try to resolve these issues, you can begin by following the steps below to get the latest updates , detach the Type cover or keyboard , force a restart , reattach the Type Cover or Keyboard , or confirm connectivity. Open the Surface app. Note: If you don't have the Surface app installed, you can download the Surface app from the Microsoft Store. When it has downloaded, select Start , search for Surface , then select the app from the list of results. If you have installed a custom or clean Windows image and your Keyboard is not recognized, you may need to install Keyboard drivers. Manually install the latest driver package for your version of Windows. For more info, see Download drivers and firmware for Surface. Now, press and hold the power button for 20 seconds.

Keyboard not working on microsoft surface

If you're having trouble detaching or attaching your Surface Book keyboard, here are some steps to try to get things working again. First, let's check some of the most common things that can cause problems with detaching or attaching your keyboard. Make sure that you have the latest updates installed on your Surface Book. For more info on installing updates, see Install Surface and Windows updates. If your screen and keyboard are not correctly attached, you can't detach the keyboard. If the Detach key flashes green, it means that the keyboard isn't connected properly. Push the screen down onto the keyboard with moderate pressure to attach the keyboard more securely.

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We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question microsoft. After the download, run and install the. Fixes for Bugs. Choose where you want to search below Search Search the Community. After downloading, run and install the. Here are some troubleshooting steps you can try: Check the connection: Make sure the keyboard is properly connected to your Surface Pro X. The media keys e. This is likely a hardware issue already. If the keyboard works on the UEFI screen, it shows that the keyboard does appear to function but there may be a driver or Windows driven issue. Simply removing your keyboard, waiting a few seconds, and then reattaching it can get it working again. If you see the logo screen appear after a few seconds, continue to hold for the full 20 seconds until you see it again. Javier Hernandez Roscales. Your IT admin will be able to collect this data. Detach and reattach the keyboard to ensure a secure connection. Lavenia A.

Reconnect your keyboard, check the batteries, and toggle Bluetooth. Jump to a Section.

If your preferred language is missing, download it and start using it in minutes. Select Continue to skip this test. Microsoft Agent. I have the same question Yes No. It has been like this since yesterday and nothing particular happened. Can an agent help me out with this issue? Other causes involve software glitches and incorrect keyboard settings. Note: This process reinstalls Windows but keeps your personal files and any apps that came with your PC. However, it has happened that sometimes, in certain angles of placing the keyboard, the keyboard works for a few seconds before dimming again. List of Partners vendors. Send feedback to Microsoft so we can help. I was having the same issues. I have followed the instructions previously posted with no resolution. Try using a different Surface Pro keyboard to see if the issue is with the keyboard or the Surface Pro.