Liveengage login

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This repository contains C , Java, Node. This is a runnable Jar file that will query the Engagement History API based on a keyword, and then send out an email for each of the chat transcripts that are returned. This program will automatically pull all of the chat transcripts for the previous day that contain the keyword you are seaching for. To run this program, you will need to edit the config. This example uses the Engagement History API to access the chat transcripts for the previous day, parses the data, and then saves the information to a text file.

Liveengage login

You can log in to your account here. To reset your password, please click here. If you encounter any issues with resetting your password, please see the frequently asked questions below. Before you can reset your password, your user must be re-enabled. I received the password reset email but when I click on the password reset button in the email, it just takes me back to the forgot password page. If I click on the forgot password again, I am taken back to the forgot password page. It seems to be a continuous loop. Please contact your local system administrator and ask them to add ". Your Chrome browser may have an unsupported extension installed e. Ghostery that is known to block cookies and other functionality. You must disable the extension in order to sign in to the Conversational Cloud. This is usually caused by too many changes to a user's password within a hour time frame. You will not be able to change the password until the hour timeframe passes. The timestamps visible in both the Agent and Manager workspaces will reflect the timezone relating to the specific device with which the viewer is accessing the Conversational Cloud. Check out our Developer Center for more in-depth documentation.

JS by using the request module.

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Our live chat software is built in-house and ever-evolving to meet what car dealership needs presently. Your browser does not support the video tag. Why ActivEngage Let's Talk! ActivEngage messaging seamlessly integrates into your dealership operations to attract, engage and convert more online shoppers. How dealers benefit from ActivEngage.

Liveengage login

As an agent, you can access Predefined Content when inside a conversation, using any of these methods:. Your administrator can provide you with the list of predefined content and hotkeys defined in your account. Chat visitors will receive the content with the HTML formatting. The Agent Workspace is pre-configured to play sounds for different activities such as incoming messages for agents. To turn these sounds on and off, each agent has to adjust their computer settings with the following steps:. For more information and on system requirements and supported browsers, refer to LivePerson System Requirements. The browsers supported by LivePerson have built-in spell checking. Actionable conversations get higher priority in the routing queue than non-actionable conversations. This means that if a non-actionable conversation is pending dispatch in the routing queue, and a newer actionable conversation enters the queue, the newer conversation will be dispatched first. The logic behind this is to give priority to conversations in the following instances:.

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If you encounter any issues with resetting your password, please see the frequently asked questions below. Real business outcomes , not AI hype. Enable self-service and drive faster resolutions through intelligent automation and LLM-powered conversational AI solutions. Click the Submit button. Read their stories. Understand Analyze your conversational data to uncover what your customers want, feel, and need to drive actionable business decisions. Assist Set up your team with conversational AI-powered tools and insights designed to help them focus on the tasks and interactions that matter most. Last commit date. The timestamps visible in both the Agent and Manager workspaces will reflect the timezone relating to the specific device with which the viewer is accessing the Conversational Cloud. Scroll through our most-read blogs, infographics, and other conversational AI platform resources. History 19 Commits. Set up your team with conversational AI-powered tools and insights designed to help them focus on the tasks and interactions that matter most. Authentic, ongoing conversations are what fuel relationships, earn loyalty, and ultimately, drive growth.

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This example uses the Engagement History API to access the chat transcripts for the previous day, parses the data, and then saves the information to a text file. JS by using the request module. My password reset limit has been reached. Thank you WildYorkies for providing this example code. This example also uses the Skill API and the Agent API to get the skill name, the name of the agent, and the email of the agent, and then adds that data to the email. If you encounter any issues with resetting your password, please see the frequently asked questions below. To reset your password, please click here. The email contains all of the meta data tied to that chat and the chat transcript. Take a deeper look at our conversational AI platform. Read their stories. Packages 0 No packages published. Set up your team with conversational AI-powered tools and insights designed to help them focus on the tasks and interactions that matter most. Real business outcomes , not AI hype.