Logmein technician console

Every time I launch it, it crashes and goes away immediately with no errors shown. I have the most recent version downloaded from your site.

Request a quote. Technician Console as a desktop application is available for technicians both on Windows and Mac computers. The desktop app offers the same set of features as the browser-based version. The only difference is that it runs as a standalone executable, which means it can be launched with a single click — no browser required. Launch the application via the Windows Start button, a desktop shortcut, or any other preferred method.

Logmein technician console

With the new update to version 7. We have several staff members using the program to remotely connect to client computers and what's happening is the following:. At which point it won't actually connect us, it'll revert back to where we need to click the 'Launch Remote Control Session' option one more time to successfully connect. I too have been seeing this issue occur within my organization. I have yet to find any solutions and haven't found any other posts with this exact problem. I have tried uninstalling and reinstalling as well, have tried both the 7. It happens with users both in-office and at home on and off VPN. I decided to revert to an earlier version. Easy to do. I uninstalled the current version just to be safe. Then went into downloads and re-installed the previous version. Went smoothly. I recommend, at least until they get this problem fixed. My organization is also experiencing the same issues with version 7.

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As part of our commitment to provide exceptional service and reliability to our customers, we're happy to inform you that we will be upgrading the current live Rescue Technician Console OS: Windows from version 7. Rescue Tech Console 7. Please visit FAQ for details. You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Request a quote. A new version of the Technician Console version 7. A new version of the applet for Windows and Mac will also be released customers do not need to do anything — these are automatically downloaded as part of session initiation. Once users update to the latest Technician Console, they will have a vastly improved agent experience when next gen media is enabled, including:. This is an optional update. If there are customers interested or experiencing latency and lag, they can move over to Rescue 7.

Logmein technician console

Technician Console The Technician Console is the online interface used by support technicians to conduct remote support sessions. Technicians can initiate new sessions or respond to online customer requests waiting in a shared Queue. The Windows and Mac Desktop Apps enables technicians to access their console in one click, so they can provide support faster, without the hassle of a browser. It's the interface through which technicians communicate with Customers and conduct remote support. The applet automatically removes itself from the remote PC at session conclusion. The applet provides remote Customers with: Interactive Chat and detailed Session History Prompts to permit or deny technician access to all functions File Transfer to the technician Ability to stop Remote Control or disconnect at any time Administration Center This intuitive online interface is used by Administrators to create and assign permissions for other Administrators, technicians, and Groups. Administrators can also create Support Channels — web-based links that automatically connect Customers to technicians — and assign them to specific Groups.

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New Contributor. NEW Privacy Policy. Is the Technician console compatible with Catalina? Search instead for. Note: Check out the Rescue Downloads hub for other options. The Windows and Mac Desktop Apps enables technicians to access their console in one click, so they can provide support faster, without the hassle of a browser. With the new update to version 7. Click this link to download and install the current version of the desktop app 7. Rescue 7. GoTo Connect. Getting started Community guidelines. View solution in original post. LogMeIn Rescue is a powerful, easy-to-use remote support solution comprising three main components: a Technician Console , a Customer Applet , and an Administration Center.

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The Windows and Mac Desktop Apps enables technicians to access their console in one click, so they can provide support faster, without the hassle of a browser. Community Legal Info. That was 1 week ago, no response yet. The application is now installed on your computer. GoToAssist Service Desk. The applet automatically removes itself from the remote PC at session conclusion. Community Help. I have personally found better success with 7. Long story short, they told me this is a known issue and it's affecting some users but not all. You can tell LogMeIn Rescue to remember your user name and password when you log in to the desktop app. GoToAssist Service Desk. Thanks for your reply, but we have already upgraded to Catalina. About Us. Rescue Tech Console v7. Is the Technician console compatible with Catalina?