Lowes craftsman warranty policy

We can pretty much thank Sears for setting the Gold Standard in hand tool return warranty with their Craftsman tool brand.

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Lowes craftsman warranty policy

A few days ago, I snapped one of the picks in my Craftsman hook and pick set while I was trying to pry a 3D print apart. At first glance, they appeared well made. But after what happened, my first assessment might have been wrong. After seeing how easily the pick broke, I became really disappointed with the set. According to the Craftsman Website, hand tools have a lifetime warranty. In the hand tool section they list these tool categories specifically:. If the product fails to perform for any reason, we will replace it. Return damaged product to a stocking Retail Partner or call for details. No proof of purchase required. When I got there, I only brought the broken pick to the customer service desk.

Craftsman tools have been available for purchase at Lowes for over 2 years now. Each person in the chain was perfectly nice and reasonable but just did the minimum to get me out of their hair instead of trying to fix my problem. Called the number and went through a maze of button pushing and talking to the wrong people as any time I indicate I bought the socket at Sears I am sent to the appliance repair department, lowes craftsman warranty policy.

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No proof of purchase required. Return damaged product to a stocking Retail Partner or contact Customer Care at or using the form here for details. This warranty gives you specific legal rights and you may also have other rights which vary from State to State. This warranty is extended only to the original end-user purchaser of the product. Because we cannot control the quality of products sold by unauthorized sellers, this warranty applies only if the product was purchased from us or one of our authorized sellers, unless otherwise prohibited by law. We reserve the right to reject warranty claims for products purchased from unauthorized sellers, including unauthorized internet sites. Proof of purchase showing when and where you purchased the product may be required.

Lowes craftsman warranty policy

Many products are sold with "lifetime" warranties, but in most cases that means the store's lifetime, not yours. But in the case of Craftsman tools sold by Sears, a "lifetime" warranty may be the real thing, if you know what to do. Woodworkers, mechanics and crafts people have loved Craftsman tools for years, because of their lifetime warranty. If one broke, you could just return it and get a new one free. Gary Galloway loves working on old cars, like the Plymouth with a V8 under the hood he was tinkering with this sunny afternoon. His tool of choice: Craftsman, because of its lifetime replacement warranty if they ever fail. So when his socket wrench recently broke, he didn't worry about his local sears in Florence, Kentucky, having recently closed. Problem is, Galloway discovered, that the old tools sold by Sears and the new craftsman tools sold by Lowe's are different and have different part numbers. As of Fall , Craftsman's warranty page still lists a full lifetime warranty, even though almost all Sears stores are long gone. However it says you must return it to a "stocking retail partner," which is confusing since Lowe's' does not stock identical Sears tools.

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Really its the knowledge of the person in charge. I am happy with their quality and price. Within a week new, or comparable tools were always received, no questions asked. BTW, these were their "Top of the line" compressors. This was after the clerk moving sloth speed moved the steps. The employee working the register had an extremely laissez-faire attitude, giving my a chisel and punch set as they lacked single punches, and a new premium ratchet for an older-style pear-head version. Are some Lowes going to demand that you find each ancillary piece in order to process your return? If one is breaking tools left and right that person is doing something wrong with them or using as they weren't intended. Benjamen Johnson grew up watching his dad work as a contractor and woodworker. I have and old Craftsman scroll saw Model There have been many times a specific socket or size of scewdriver was not available for immediate replacement at Sears. Firstly, I'm amazed you'd try to return a tool bought from one store to another. Don't Waste Your Money. Have a problem? Warranties are a marketing tool.

Say you bought your Craftsman product at Sears.

Got his number so I can ask him where he is. At Pacific time during the week. First Prev 2 of 4 Go to page. Unfortunately that's life owning a lower end tool. To do this, I would think the employees would need to be trained in doing the paperwork and or exchange so the branch gets paid back. Guy in tool department says to call Kobalt. Sign up for the Breaking News Newsletter and receive up to date information. Not really many flat head screws anymore, so screwdrivers are becoming somewhat of a commodity, and somwhat irrelevant in the grand scheme of things. K'ledgeBldr Well-known member. Edit - my friend only buys snap on tools. Joined Mar 13, Messages 3, Location doo dah, kansas, usa. Joined Aug 1, Messages 6, Location Don't ask. I had pulled up the item on the Lowes app and it said they had none, but there was an identical Craftsman one. Maybe they have the same policy but not same level of employee education.