Metrocard customer claims

You have two years from the expiration date to transfer any remaining money to a new card.

To file a claim, visit the MetroCard eFix website at efixmetrocard. Now you can file a claim whenever it is convenient for you. On average, MTA staff are able to rectify requests within six days for claims accepted via eFix. From January through November of this year, the MTA has received 9, claims related to malfunctioning MetroCards or machines via the eFix website, which works out to claims per month. Since October when the eFix website began accepting claims for lost or stolen MetroCards, customers have submitted 3, claims. Customers who file a Balance Protection claim using eFix will still be contacted to complete the transaction. The MTA prints approximately 9 million MetroCards a month, and has a ridership of approximately million trips per month on subways, buses, and the Staten Island Railway.

Metrocard customer claims

Don't like driving in New York? No wonder if you ever tried to get a NY DMV appointment to do anything—whether it's scheduling a road test or renewing your driver's license. If you are not familiarized with tricks to dispute NYC parking tickets , parking can be hell as well. This is why so many New Yorkers and tourists choose MetroCard—an easy-to-use swipeable card that can be read by any farebox or subway turnstile card reader. If you use MetroCard often, you might be wondering what happens if your card is stolen, damaged, or expires. Can you get your money back? The Metropolitan Transportation Authority MTA offers some protection and options for a refund on your MetroCard, but only for certain types of cards and under certain circumstances. You can apply for the protection system for your stolen metro card by calling as well. Once you dial the number, follow the instructions to get a refund. For your card to be eligible for the protection program, it has to be purchased with a credit card, debit card, or an ATM card from a MetroCard vending machine. Your MetroCard would not be eligible for a refund if you paid for it in cash. The lost metro card also falls under the Balance Protection Program, as long as you used the methods listed above to pay for it. If your refund gets approved, it will be issued on the same payment method you used. Your best option to request a refund is to do it through the online form:. Once it expires, you have two years to transfer any remaining money to a new card.

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One replacement card per enrollment year is allowed for lost or stolen cards. If you are eligible to receive a replacement card, it will be mailed to you 2 to 3 weeks after you report that the card was lost or stolen. Once a card is mailed, you must allow for mail delivery. You cannot pick up a card in person during the 3-week mailing period once you request a replacement card. If you have not received a card in the mail after the 3-week mailing period, you can report the card as lost in the mail and have a card issued to you at a Fair Fares NYC location. Refunds are only available for lost or stolen day unlimited passes that were paid for with a credit, debit, or Electronic Benefits Transfer EBT card.

One replacement card per enrollment year is allowed for lost or stolen cards. If you are eligible to receive a replacement card, it will be mailed to you 2 to 3 weeks after you report that the card was lost or stolen. Once a card is mailed, you must allow for mail delivery. You cannot pick up a card in person during the 3-week mailing period once you request a replacement card. If you have not received a card in the mail after the 3-week mailing period, you can report the card as lost in the mail and have a card issued to you at a Fair Fares NYC location. Refunds are only available for lost or stolen day unlimited passes that were paid for with a credit, debit, or Electronic Benefits Transfer EBT card.

Metrocard customer claims

You have two years from the expiration date to transfer any remaining money to a new card. Within the first year, use a MetroCard Vending Machine to transfer the balance to a new card. The date is located at the upper left corner on the back of the card. The expiration date is usually about one year from the date of purchase. If your Pay-Per-Ride MetroCard expires, you have two years from the expiration date to transfer any remaining money to a new card. Within the first year after expiration, use a MetroCard Vending Machine to transfer the balance to a new card. After that time, the expired MetroCard must be sent to MetroCard customer claims.

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Benjamin Kabak. DoNotPay is the quickest method to get any refund, including a refund for your MetroCard. Leave this field empty. You can get help in most languages. Need something else? The representatives refused to answer my question, and transferred me to their peers. All the documents will serve as substantial proof for your case, which is significant if you decide to escalate it further. This process takes weeks. There is no replacement limit per calendar year for a card that is lost in an MTA vending machine. There are no records to display. We have helped over , people with their problems. If your card has expired, you can request a refund up to two years after the card expiration date. We have detected you are using an out-of-date browser. Replacements and Refunds for Lost or Stolen Cards. May 2, at pm.

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Another option is to request a refund in person. If you are struggling with bills, use DoNotPay to manage your student loans or Internet payments. In many stations its one of the few duties they still have. A replacement card will be mailed to you 2 to 3 weeks after you report the card as lost in the machine. Once you dial the number, follow the instructions to get a refund. Change Location. Treat it like cash. Michael Pomposello December 13, - pm HA! The lost metro card also falls under the Balance Protection Program, as long as you used the methods listed above to pay for it. How to get a refund.