Monzo app chat

Spent time searching the help file on how to do it and still saw no option. Search for Contact Us? Used to be at the bottom of my screen too and I was just a monzo app chat standard user too. I managed to avoid all the other controversial changes too adverts in the carousel, etc.

Up until now, all of the chats you've had with us in the Monzo app have been powered behind the scenes by software from a company called Intercom. Monzo Chat fits what we and customers need better than anything off-the-shelf could for a few reasons. Firstly, managing in-app chat internally, rather than with a partner, is always going to be the safest and most convenient option. Secondly, our customer service team are constantly coming up with ideas to help customers better and faster. Like letting you update your personal details, or query and even cancel transactions without leaving the chat window. The plan is to have everyone moved over by the end of the year at the latest.

Monzo app chat

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There will be no help pages to assist when it comes to monzo app chat specific question about a transaction as in my case where it had to be escalated to a specialist. Can we make this thread a sticky please mods?

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Up until now, all of the chats you've had with us in the Monzo app have been powered behind the scenes by software from a company called Intercom. Monzo Chat fits what we and customers need better than anything off-the-shelf could for a few reasons. Firstly, managing in-app chat internally, rather than with a partner, is always going to be the safest and most convenient option. Secondly, our customer service team are constantly coming up with ideas to help customers better and faster. Like letting you update your personal details, or query and even cancel transactions without leaving the chat window. The plan is to have everyone moved over by the end of the year at the latest. You can do all the same fundamental things you could before, like have text chats, upload files and tag your messages as urgent. But some things about Monzo Chat are a little different.

Monzo app chat

Urgent: 24 hours a day — 7 days a week General queries: am — pm — 7 days a week. The Live chat service has an award-winning team of friendly and experienced advisors. The team helps the customers with their inquiries and also provides them with the required information they need. The Live Chat option is available on the mobile Application.

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But some things about Monzo Chat are a little different. But this is a problem for all companies and people expect, with a bank especially, to be able to talk to someone. Dan5 Dan 22 January The reason I was looking at the help pages was to try and find out how to chat to them about this, not to look about an answer to my query. Dunsford Colin Robinson 21 January 2. Carlo 22 January Not for a bank. Search for Contact Us? What's new? There will be no help pages to assist when it comes to a specific question about a transaction as in my case where it had to be escalated to a specialist. Equally, if the chat link is everywhere than the majority of chats would either a go to the wrong place and have to be sent back to frontline for triage before escalating to the right team or b they have to be triaged and escalated to the right team.

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Secondly, our customer service team are constantly coming up with ideas to help customers better and faster. Monzo Chat fits what we and customers need better than anything off-the-shelf could for a few reasons. Carlo 22 January Firstly, managing in-app chat internally, rather than with a partner, is always going to be the safest and most convenient option. Can we make this thread a sticky please mods? So there is definitely value in pushing people through to the right help articles. The plan is to have everyone moved over by the end of the year at the latest. You can do all the same fundamental things you could before, like have text chats, upload files and tag your messages as urgent. Revels 22 January I searched for chat instead of contact. Like letting you update your personal details, or query and even cancel transactions without leaving the chat window.