Openreach los red

I was wondering whether anybody here has experienced the same thing around getting their fibre activated. I placed the order on the 1st, openreach los red, the engineer came out on the 15th, but he said there was no light in the box - "you have to call Openreach or your ISP".

Sign in to get your answer quicker. When I returned home from my vacation I discovered that my Internet WiFi and phone land line are not working. The "LOS" light on the white OpenReach box on the wall has turned red, the "Internet" light on the black Sky rooter is off and the "voice" light is orange. I tried to fix the problem but rebooting the devices, but wasn't fixed. What should I do?

Openreach los red

Check all cables are firmly plugged in. Make sure the power cable is connected to your hub and the power socket. If the PORT light on your Openreach modem is off or flashing and you're still having issues with your broadband service, please contact us. Check your Full Fibre wiring and set-up. Check your Smart Hub your router Check all cables are firmly plugged in. Check your Openreach modem Check the modem is connected to the power supply If the Power light is off, check that the Openreach modem is connected correctly to the Battery Back Up Unit using the white power cable. Optical cable The green optical cable should have been connected by your engineer. Do not unplug it. Contact us if you're still having issues and the green optical cable is fully inserted or the PON light is flashing and the LOS light is off. If you're connected to PORT 1 but have no internet connection, try plugging the Ethernet cable red ends into the next one along. After a few minutes a blue light will show your hub is ready. Was this article helpful? Yes No. Thank you for your feedback! Sorry about that!

Check all cables are firmly plugged in. Latest news. Internet speed.

If you need help finding your ONT, look for a white box labelled "Openreach" mounted to a wall within your property usually on the ground floor. Make sure to check that all the cables connecting your ONT to your router are secure and in place. Test an alternative Ethernet cable between your ONT and router if the " Port " light is unlit, but all other lights look to be okay. You can find the steps to setup your router into your ONT here. If you've tried all of the above and still experience a problem, it could be that your router needs some changes to its settings. You can find the steps to setup your router here. If you've done this but still don't have a connection.

I have rebooted the ONT several times but to no avail. In fact I left it switched off overnight and switched it on again this morning but the red light is still showing. Go to the fix. It may or may not be related but as I was driving back I did notice an Openreach engineer working in the next street on my estate. As general support staff know little about the FTTP Trial you need somebody like Gandalf to come along and sort things out. I am still in the same position, ONT turned off overnight, switched on this morning and steady red light showing for LOS. As you appear to have had no response and Gandalf our usual intrepid helper has been tagged and appears not to be around he's allowed to have time off!

Openreach los red

One aspect of the installation is a wall mounted modem known as an ONT — Optical Network Terminal , which goes between the fibre connection outside and your router. This is what it should look like…. Underneath the box, from left to right, are 3 connectors — power, LAN out, optical fibre in, That middle one is the one that goes to your router. Think of LOS as showing a cut in the fibre connection, whereas PON is indicating your connection at the other end of the network.

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Pay as you go. VeryMe Rewards. Red if there is an external fault detected Off if the line is working without an issue. Got in touch with Vodafone again, and now they're saying "An N11 engineer is required to resolve this issue" and to "review on to confirm if the issue has been resolved and to understand the next steps". Reply 0 Likes. It's now the 24th, the red LOS light is still on. I placed the order on the 1st, the engineer came out on the 15th, but he said there was no light in the box - "you have to call Openreach or your ISP". Wait until light turns solid green. TEL On any The fibre home phone line is live on your modem. If you've tried all of the above and still experience a problem, it could be that your router needs some changes to its settings. Red LOS Light - no connectivity after 10 days. Post 2 of 4. Make sure the power cable is connected to your hub and the power socket. Turn the Openreach fibre modem's power off, then back on and wait five minutes for the Openreach fibre modem to attempt to reconnect.

If you are fibre customer you might have an Openreach modem or ONT installed.

This is easy to do, simply disconnect the power cable from your ONT for at least a minute. Zen Internet - Home Sales Sales Was this answer helpful? Optical Green solid Connected Check physical connection at both ends of the cable between the Openreach modem and Hub. If you're connected to PORT 1 but have no internet connection, try plugging the Ethernet cable red ends into the next one along. Broadband activation. All Replies. V by Vodafone. What does that mean? Did you mean:. Try a new cable if needed. Got in touch with Vodafone today: "As per Openreach note, there is a problem in the network resulting in light loss along the fibre route. Other broadband queries. Contact us if you're still having issues and the green optical cable is fully inserted or the PON light is flashing and the LOS light is off.