Rogers mobile outage

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

On July 8, , Canadian telecom provider Rogers Communications experienced a major service outage affecting more than 12 million users of Rogers' cable internet and cellular networks , [3] including those of subsidiary brands Rogers Wireless , Fido , Cityfone , and Chatr. This followed another major national outage a year prior in April The outage impacted internet service providers with wholesale access to the Rogers network, such as TekSavvy , [5] as well as various other information systems nationwide that relied on the Rogers network, including Interac , OLG , [6] and some federal government services. Multiple international web monitoring organizations observed the outage. The event spurred new government policies requiring all telecommunications providers to provide mutual assistance to each other in the event of an outage, offer emergency roaming service for rivals' affected customers, and establish plans for how to communicate to the public about said incidents.

Rogers mobile outage

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A list of what was affected".

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Rogers said wireless voice and data services have started returning to its customers Monday evening after a lengthy outage the company's chief technological officer said was caused by a software issue. It will take several more hours for all customers and regions to return to full service. We will continue to work around the clock with our network partner Ericsson until that happens. Jorge Fernandes said in a statement that Rogers "identified the root cause of the service issues and pinpointed a recent Ericsson software update that affected a piece of equipment in the central part of our wireless network. Earlier, Rogers said some wireless customers Canada-wide were experiencing intermittent service interruptions for both voice and data services. The outage, which also affected Fido, had broad economic ramifications across Canada, including impacting business operations, sales and payments and the ability for people to work remotely, experts say.

Rogers mobile outage

Rogers services are back online for most customers after a daylong outage at the telecom giant that left millions of Canadians without internet and cellular service, while also disrupting government services and payment systems. Some individual users saw their internet connections and cellphones come back to life Friday evening, and an update sent to CBC's IT department said the problem in Rogers's "core network … looks to have recovered. In an update Saturday morning, posted to Twitter, Rogers said it has now restored services for the "vast majority of our customers" and that its technical teams are working hard to ensure that the remaining customers are back online as quickly as possible. The Toronto-based company has offered no timeline for when service may be restored to all customers. Tony Staffieri, chief executive and president of Rogers, said in an open letter that the company apologizes for the service interruption. He gave no explanation for the outage or how many customers were affected. The outage began some time early Friday morning; throughout the day the company said little about its cause or when it might end. The company has approximately nine million wireless customers and just shy of three million on the cable and internet side of the business.

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The Cloudflare Blog. RogersHelps Looking forward to finally getting our service back and also looking forward to the rebate 8 days per day of lost service….. Here's 4 things you need to know". Mass internet outage in Canada. The event spurred new government policies requiring all telecommunications providers to provide mutual assistance to each other in the event of an outage, offer emergency roaming service for rivals' affected customers, and establish plans for how to communicate to the public about said incidents. July 11, Retrieved July 13, Just a service that we pay a lot for to work consistently. Archived from the original on September 7, The leadership team was updated the previous night on the Rogers Website to reflect this change. Hundreds of dollars in data charges because I work from home. July 8, We need a chance to successfully compete over fibre networks to properly balance out the market place.

By Tom Warren and Richard Lawler.

If you have any tips or frustrations you wish to share, please leave a message in the comments section! Here's 4 things you need to know". Check Current Status. Have been thinking about calling to complain, but looks like that'd be futile. July 12, Tools Tools. In a letter to the CRTC, Rogers stated that the deletion of a routing filter on its distribution routers caused all possible routes to the internet to pass through the routers, exceeding the capacity of the routers on its core network. We need a chance to successfully compete over fibre networks to properly balance out the market place. TS sent a Rogers tech. The density of these reports is depicted by the color scale as shown below. Narcity Media. Retrieved September 4, Rogers planned to credit customers for five days of lost service, which was to be credited August 1. Realtime status and problems overview".