Sky q viewing card problems

Now, check the card over for any obvious signs of damage, sky q viewing card problems, especially on or around the copper chip. Deep scratches or even scorching or heat burns will prevent the card from working correctly so if this is the case, you may need a stork harvester. If the card appears fine, you may want to give it a light clean with a lint free cloth just to ensure the contacts are free of dust or dirt. Do not use any chemicals or liquid cleaners to clean the card.

When clarifying the exact cause of this problem, we must both take hardware and software factors into consideration. It is really dependent on how the Viewing Card adds up in your configuration to whether it will be detected or not. Next, reinsert the Sky Viewing Card appropriately and update the software. Finally, Reset the Sky Viewing card. The message that constantly appears when you try to access content brought from your Viewing Card indicates a problem. Whether that problem would be with the Viewing Card itself or the Sky Box , is still not yet identified.

Sky q viewing card problems

Sign in to get your answer quicker. First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box. If it is in correctly there is not enough of it sticking out to grip and remove it. Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly. Try refreshing your Viewing card. Home - Settings - System info. Highlight Viewing card number and then select Setup on the right hand side. Then select Use this option to trigger a callback No call is actually made but the Viewing card should be refreshed. Just started working again, must be a ghost in the house! So sad Sky charge so much and you cant even call anyone for help.

It is really dependent on how the Viewing Card adds up in your configuration to whether it will be detected or not.

This is a list of my dealings with Sky over the last few weeks for the same problem. The problems I faced stemmed from the fact that my new viewing card had been sent to the wrong address and I was receiving a persistent "Please insert your new Sky viewing card" banner on screen. I discovered we had no Sky, so my wife rang up to ask why. We had been cut off due to not paying our bill apparently. My card details had changed so the payment hadn't gone through. Fair enough, so my wife paid and whilst on the phone she mentioned to the advisor a banner that kept popping up on the screen every 30 seconds or so telling us to insert our new viewing card. My wife informed him that no such card had been received.

Sign in to get your answer quicker. Hi I'm a Sky account holder for over 21 years but coming to the end of my patience with my current problem. We had issues with our viewing card not being recognised a few months ago and was issued with a new card. Then we started having similar issues with the card to the point this week we were sent a new Q box. This arrived a few hours ago, I've followed all the set up procedures including the software updates. Then I got to the pairing of the viewing card, and guess what the new box doesn't recognise the view card as being in the slot. I've cleaned it and replaced it dozens of times and still no joy. So I've a new box and a few months old replacement card and still the problem hasn't been resolved. You are my last resort, so hoping you can help esculate this problem. Just look out for the colourful bubble to start the conversation.

Sky q viewing card problems

Now, check the card over for any obvious signs of damage, especially on or around the copper chip. Deep scratches or even scorching or heat burns will prevent the card from working correctly so if this is the case, you may need a replacement. If the card appears fine, you may want to give it a light clean with a lint free cloth just to ensure the contacts are free of dust or dirt. Do not use any chemicals or liquid cleaners to clean the card. Now, switch on the mains power source to your Sky box and leave it on standby for at least 3 minutes. Once you see your Sky box is switched back on using your television set, choose a Sky channel with your remote control. If so, reinsert the Sky viewing card back into the correct slot, ensuring the Sky logo is facing upwards and the card chip is facing downwards.

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Grab your Viewing Card and gently push it into the card reader. Stop moaning and vote with your feet!! Push it fully in and it will pop out slightly enough so you can remove it. Please Note: if your Sky viewing card needs pairing with your Sky box, do not following the instructions detailed within the video. Yesterday I had the pleasure of ringing them to cancel everything and told them I was getting a Greek dish and that they will all soon be losing their jobs lolololol. I was told yet again, they couldn't re-activate the old card, so had to sit tight and wait for the new card to arrive on the 9th. There is only one right way to insert the card! Until such time they improve their customer service I'm not going back. No problem. Please contact us first for help. Trouble getting Sky Broadband where I live.

From time to time, you may experience on-screen error messages displaying due to an issue with your Sky Q viewing card. Wait a few moments whilst the viewing card pairs with your Sky Q box.

When clarifying the exact cause of this problem, we must both take hardware and software factors into consideration. They said that in the meantime they could send through a signal to the card in my machine at which point I gave them the card number so the banner would be gone within 24 hours. Deep scratches or even scorching or heat burns will prevent the card from working correctly so if this is the case, you may need a replacement. We had been cut off due to not paying our bill apparently. It should clear within a few minutes. Choose Settings. All Replies. Once the device spits out your viewing card, take notice of the prints. Still no card, but still had the annoying blue banner! Neighbour's Sky dish causing problems. Are you seeing a different error message? No card had arrived, so another phone call was made.