Soundtouch wifi problems

Support Product finder SoundTouch 30 wireless speaker.

Support Product finder SoundTouch 10 wireless speaker. SoundTouch 10 wireless speaker. Sold from — Help us provide the best support by confirming your product below. Select your product.

Soundtouch wifi problems

I have a Wave Soundtouch IV that is about 1 year old. I am not able to setup bluetooth or wifi connectivity. I have tried to reset both the radio and the base but still unable to see the Bose network in my device network list. I have tried multiple devices and computers to try and connect with no luck. I do get a solid amber light on the base but i don't get the message on the screen. Can someone please help? It's great that you've been through steps such as performing a reset already. Next, I'd recommend ensuring that the latest firmware is installed. You can do this manually by visiting here. I assume the update is complete when the LED quits flashing for some time but not sure since there is nothing in the directions or confirmation on the unit. I also tried with USB cable but the status bar never moves. Could you please try the alternate setup method which can be found here? I tried creating the network. Im not convinced the install of the update or the network files are successful.

Reboot your router. If you don't hear enough low frequency audio from your product, the sound quality might be tinny, shrill or lacking fullness. Try another device or computer, soundtouch wifi problems.

If your product is unable to connect to your wireless router for Internet access:. If your product can connect to your network but is unable to obtain a strong signal or randomly disconnects from your wireless router, try the following:. If the app cannot find a speaker you have already added to your Bose account, it might show "searching" or "not available" when trying to select that product. To resolve this, try the following:. Your Bose wireless product has an internal Wi-Fi network that is used for system setup.

It works with your house Wi-Fi or Bluetooth gadgets to stream tens of millions of songs from music companies, Internet radio stations, and your saved music library. What if you want to play a podcast in a single room and stream music in one other room? Or two? Or three? With SoundTouch, you possibly can construct a family of multi-room wireless audio system all through your own home. Start with one and add more later. So you possibly can play the identical music in every room, or completely different music in different rooms.

Soundtouch wifi problems

The power cord or power adapter could be damaged. Continuing to use a damaged power cord could cause more damage to components inside the device as power fluctuates unexpectedly. In some cases, the cable or the adapter can be damaged to the point where no power is delivered to the device.

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I have downloaded the Update file to a USB jump drive. If your Bose remote control does not work or only sometimes controls the functions of your Bose product, try the following:. See if the Wi-Fi light on your product is on. If your device does not automatically switch to the internal setup network of your Bose product, go to the device Wi-Fi settings and tap the Bose network name to connect to it. If you are unable to connect to Wi-Fi using the Bose app, try an alternate connection method. Cannot connect to the built-in setup network of a Bose product. It will read the drive for a few seconds but nothing after that. I look forward to hearing from you! Bose SoundTouch app does not detect product. Search for network in device list but Bose Internal WiFi is not showing. If the steps provided do not resolve your issue, your product may need service. If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:. Your computer may show this message if there is an issue communicating with the Bose system that is connected by USB to the computer. Low audio from product.

If you cannot complete setup because you are unable to connect to your router for Internet access, here are some suggestions:. If you connect your product to a USB jack on your laptop or computer but the computer does not recognize the connection or the device, try the following:. If you cannot start or complete an update on a Bose product or app, try the following:.

If the firewall or security software on your computer prompts you to allow access to SoundTouch, allow access. If you open the Bose application but are unable to use it or it closes unexpectedly, try the following:. If you are playing music from an AirPlay device to a group of AirPlay speakers and a delay is heard between the speakers, try the following:. Poor sound quality from product. I have tried multiple devices and computers to try and connect with no luck. Computer does not detect a Bose product connected via USB. Please enter a valid search i. If it does improve but returns after reconnecting the extender, the issue could be related to the extender, its settings or placement. I have tried to reset both the radio and the base but still unable to see the Bose network in my device network list. If the Bluetooth connection between your system and a connected device i. If your product is unable to connect to your wireless router for Internet access:. Tip: If you rename a network, any devices that were connected to the previous network name will need to be reconnected to the new network name in the device settings menu. If this network cannot be connected or found by the device being used to setup your product, try the following:.