Surface pro won t turn on

Ask a new question. We have a Surface Pro laptop that was purchased just over 3 months ago I am sure that is a coincidence that will now not turn on at all. In comes Microsoft support, surface pro won t turn on. The tech got on to the computer and proceded to remove the ole battery drive not sure if that is the term and uploaded the new driver not installed and the percentage jumped to

Your Microsoft Surface laptop or tablet might fail to boot due to battery failure, overheating, a damaged charger, or a faulty power button. Temporary system glitches or failing hardware can also prevent your Surface from coming out of sleep mode or hibernation. Fortunately, power supply or battery issues are often easy to troubleshoot. Does your Surface flash a battery icon when you press its power button? That indicates a critically low battery. Plug your Surface into a wall outlet using its original power supply for at least 15 minutes. Note: If your Surface battery is completely drained, a Surface Dock might not charge or power your device.

Surface pro won t turn on

Disconnect accessories and make sure your Surface is charged. Force a restart, by pressing the power button for 20 seconds. If you're using Surface Dock, unplug your Surface from it. Try to turn on your Surface—if that works, the accessory may be the problem. When your Surface is plugged in, charge it for at least 15 minutes. Then press the power button to turn on your Surface. If your Surface still didn't turn on after charging it and trying the keyboard and tablet shortcuts, you can try to force a shutdown, then restart. Here's how:. Press and hold the power button until the logo screen appears about 20 seconds. See Force a shut down and restart your Surface for more info. After your Surface restarts, we recommend you get the latest updates for Surface and Window to help make sure your device is performing its best. For more info, see Download drivers and firmware for Surface. If your Surface turned on, but is stuck on one of the screens below, select that screen to view additional troubleshooting steps to resolve the issue. If your Surface doesn't turn on at all, your device needs to be sent to Microsoft for repair or replacement.

Your Microsoft Surface laptop or tablet might fail to boot due to battery failure, overheating, a damaged charger, or a faulty power button.

Recharge the battery, remove any accessories, and perform a soft reset. Jump to a Section. If your Microsoft Surface Pro won't turn on, there are a few ways to troubleshoot the problem and get it working again. The problem is usually solvable through a process of elimination. Start with the most apparent potential causes and work toward the more complex ones. There are several possible causes of a dead or faulty Surface Pro.

Recharge the battery, remove any accessories, and perform a soft reset. Jump to a Section. If your Microsoft Surface Pro won't turn on, there are a few ways to troubleshoot the problem and get it working again. The problem is usually solvable through a process of elimination. Start with the most apparent potential causes and work toward the more complex ones. There are several possible causes of a dead or faulty Surface Pro. Usually, the problem only reveals itself with its corresponding fix. In this guide, we walk you through a list of possible causes, starting with the most common. Follow these steps in order to get your Surface Pro working again.

Surface pro won t turn on

If Windows starts up slowly, runs slowly, or stops responding freezes on your Surface, here's info to help you get it working again. Unplug the power cord from the electrical outlet and remove everything you have connected to your Surface—power supply, Typing Cover, accessories, adapters, and memory card. Windows might prompt you for your BitLocker recovery key. If you're using a Surface Book, try cleaning the connectors between the detachable screen and the keyboard. Clean the pins on the connector with a pencil eraser.

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MiniTool Power Data Recovery is specially designed to retrieve your files from computer hard drives, memory cards, SD cards, etc. Covert Ops. If your Surface still didn't turn on after charging it and trying the keyboard and tablet shortcuts, you can try to force a shutdown, then restart. When everything is prepared, you can follow these steps to recover files from your Surface Pro or another Surface device:. Unplug anything you have plugged into your USB ports Attach and reattached the tablet section of your Surface Disconnect the power adapter Remove and reseat the battery Clean any connectors with a pencil eraser gently. Does your Surface make a whirring noise when powered on but freeze on a black screen? Your IT admin will be able to collect this data. Choose an option. Related topics. Where is the Power button on Surface Pro? If you still have problems, run the Windows Bluetooth troubleshooter. How to tell if the charging cable is damaged or not? Malwarebytes AdwCleaner. Recovery screen.

Disconnect accessories and make sure your Surface is charged. Force a restart, by pressing the power button for 20 seconds. If you're using Surface Dock, unplug your Surface from it.

Its trial edition, a free file recovery tool , allows you to scan your drive to check whether it can find the files you want to recover. It will take a while to finish the whole scanning process. Force a restart, by pressing the power button for 20 seconds. See Force a shut down and restart your Surface for more info. Users have reported that 15 minutes is the sweet spot if the battery is drained. Our stores. If you don't have a keyboard attached to your Surface, turn it on by quickly flicking the volume up and volume down buttons back and forth three times. Ensure the power adapter or cable fits securely in the wall outlet or socket. Tell us why! If nothing changes, your Surface power supply is likely faulty or damaged. Tech support. Back Up. Accessibility center. Learn to get the most out of your PC laptop with these hidden tricks and features.