Undercover boss confronts abusive manager

The fast food business is rough for the workers on the front line.

Exclusive coupons and impressive sales: Shop and save with our new tool. On CBS's reality show "Undercover Boss," one boss was pushed so far by the horrible behavior of a restaurant manager that he came out from undercover, revealed his identity, and shut the whole restaurant down. It's a moment of sweet revenge that any employee who has ever had a bad boss would love to experience. After he witnessed the location's new general manager repeatedly abusing staff, he tried to talk to the man. If I don't scream at them, they don't listen to me. The manager demanded to know Silva's credentials for telling him what to do, saying he wasn't going to let him continue to tell him he was disrespecting the employees.

Undercover boss confronts abusive manager

The point of the CBS show 'Undercover Boss' is that the CEOs are supposed to stay 'undercover' as they work in the trenches of their own companies, their identities hidden from their employees. And then he shut down the restaurant for the night, stunning the employees and shocking the manager, known only in show as 'Stevens. Scroll down for video. Revealing talk: When Silva takes the manager outside to talk about his behaviour, he initially keeps up his undercover identity, but then pats him on the shoulder and takes him for a walk to explain the truth. Shocked: The abusive manager is stunned when Silva reveals he is the head of the company. Silva's undercover name was Alex Garcia, and he posed as a failed pharmacy owner from Philadelphia. While working alongside an employee named Todd at the fry station of the restaurant, Todd is in the middle of telling Silva about his ambitions to be a chef, when Stevens yells at Todd to stop talking and cook the meat. At one point, Stevens threatened Todd outside and beat him for not working hard enough. When Silva questioned the employee about why he allowed himself to be treated so badly, Todd replied that he had to keep his job so he could support his mother and he worried that if he stood up for himself, he would be fired. In response to Steven's abusive behaviour and barking orders at his employees, Silva responds by asking Stevens to speak with him outside.

That was the situation one Wild Wing employee found herself in when franchise owner Rick Smiciklas walked in undercover.

That was the situation one Wild Wing employee found herself in when franchise owner Rick Smiciklas walked in undercover. In a two-part Undercover Boss video shared by Dabl, a woman named Sabrina is showing a man the ropes at a Wild Wing restaurant. As she shares the confusing deals, which go against the franchise policy, and trains him on serving customers Tallboy beer cans also against company policy , the man grows increasingly irritated. It is what it is. I have to do it, I have no choice. She goes on to explain how she was filing for bankruptcy that day and had lost her vehicle. At that point, the man takes a break in order to calm down.

I happened to catch Undercover Boss Sunday night. This one was a bit different because the employee at the call center made a lot of mistakes with the hotel booking software. The undercover boss got pissed off and blew his cover. He went into the managers office and confronted her about the piss poor training. Usually they seem to assign the companies best employees to work with the undercover boss. They are always cheerful and thrilled with their jobs.

Undercover boss confronts abusive manager

For the most part, Undercover Boss is praised for being about as real as reality shows come. The owners, CEOs, and other individuals from upper management really do put on disguises then visit various locations, posing as someone else, to work with actual employees. They do a variety of jobs and learn more about how things work on the front lines. In the end, the employees really are rewarded with promotions, vacations, and monetary bonuses. However, as with any reality show, not everything on Undercover Boss is entirely true. Some things are embellished, pre-determined, or even, in some cases, staged for more dramatic effect.

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Not everyone is lucky enough to have someone stand up for them the way Rick was able to stand up for Sabrina in this particular situation. When Silva questioned the employee about why he allowed himself to be treated so badly, Todd replied that he had to keep his job so he could support his mother and he worried that if he stood up for himself, he would be fired. Share Facebook Icon The letter F. Royal Marines learn how to fight in full anti-nuclear and chemical gear in terrifying Arctic Circle Rick Smiciklas was shocked at how this owner treated his employees. Silva was so appalled that he took Stevens outside, broke character and confronted him right there—a rare occurrence on the show. Silva knows, and accepts responsibility for it. He says she's hurt because he rejected her. Uplifting News. Amazing drone pictures show massive effort to replace bridge over M25 as Silva sent the previous one off for more training, because he felt he was unprepared to handle the job. He was working with employee Todd at the fry station, and as Todd was talking to him, the manager Stevens told him to be quiet. That includes customer service people, servers, custodial staff, and anyone else you may come across in your daily path. Woman, 31, dies after being chased by a bear: Slovakian authorities find body in forest after she and

That was the situation one Wild Wing employee found herself in when franchise owner Rick Smiciklas walked in undercover.

In the back, Sabrina and the owner are fighting again. Romeo Beckham is hand-in-hand with braless Mia Regan as on-off couple make first public appearance since And I've been in the fast food business for over 20 years. I want a proper apology. However, Silva reopened the store with a new general manager the next morning and sent the offending manager in for more training. DON'T MISS Kate and William are 'shaken and devastated at speculation about their marriage and intend to release new photo to mark Prince Louis' birthday' Romeo Beckham is hand-in-hand with braless Mia Regan as on-off couple make first public appearance since confirming they are back together Kylie Jenner shows off her washboard abs in a plunging black sports bra and biker shorts for Alo Yoga campaign Brad Pitt's unwitting role in the Sharon Stone sex scandal that's set to become even MORE poisonous In response to Steven's abusive behaviour and barking orders at his employees, Silva responds by asking Stevens to speak with him outside. Gaining confidence, the manager added: 'I'm not going to let you continue telling me I'm disrespecting my crew. Close icon Two crossed lines that form an 'X'. Silva's undercover name was Alex Garcia, and he posed as a failed pharmacy owner from Philadelphia. Roads full of potholes, failed LTN plan, a drug-fuelled homeless crisis and IE 11 is not supported.