Videotron internet customer service

Our goal is to migrate all our services to this user-friendly platform.

Check out our Connection support. Browse the Shop section on on our website, choose the Helix plan that best suits your needs and follow the online subscription steps. You can choose the Videotron Simplified Payment option when you purchase a new phone and subscribe to one of our Mobile plans with a month agreement. The cost of your phone is then divided into 24 affordable monthly payments with no interest and no deposit. At the end of the 24 months, your phone is fully paid and only your Mobile plan appears on your invoice. Shop now for the plan that meets all your needs and the phone of your dreams, and create your perfect combination with the Videotron Simplified Payment option.

Videotron internet customer service

If you are abroad and need help, you can always contact Videotron Customer Service or Technical Support. For any questions regarding subscriptions, billing or service management, you can contact Videotron Customer Service from abroad by calling from your cell phone free service from abroad. You can also contact us online, but we remind you that in order to use your cell phone abroad, you must take a few steps before leaving. Note that it is best to have your Videotron account number and Internet ID ready before calling. Videotron's Customer service is open from Monday to Friday from 8 a. For any technical questions regarding the compatibility of your device, the operation of your services or error messages when you are abroad, you can contact our Technical Support , 24 hours a day, 7 days a week, by also calling You can also chat with a representative in one click, for fast, real-time service. The chat service is available from Monday to Friday from 7 a. Any specific questions? Ask it on our forum and see how experts or other users have solved a similar problem. Skip to content. How do I contact Videotron's Technical Support from abroad? Was this article useful?

For any technical questions regarding the videotron internet customer service of your device, the operation of your services or error messages when you are abroad, videotron internet customer service, you can contact our Technical Support24 hours a day, 7 days a week, by also calling Here are some reasons why your invoice may have increased: You were benefitting from a special offer or discount for a specific period of time, but that period has ended, so you are now being charged the regular fees. Our two online platforms allow you to manage different services: My Account.

Changes have been made to Voicemail. Learn more. Log in. Connection support. Discover the legal information concerning the regulations, terms, and conditions surrounding our Internet, Television, Mobility, Helix, and Home Phone services. Discover our telecommunications solutions adapted to people with visual, hearing, cognitive, or physical impairment, or with a language disorder. Enable Parental Control on your Wi-Fi network and TV to ensure safe and appropriate entertainment for younger children.

Get instructions on how to cancel a subscription as well as find solutions to meet your changing needs. To cancel a subscription, call Customer Service. Our agents will guide you through the process and tell you how to return your equipment, if necessary. Be sure to check how long the discounts will last, the regular rate after the discounts end, and the terms and conditions of the agreement. Before making your decision, contact one of our representatives to help you review the offer and discuss your options. Transfer your services to your new home! Just contact us as soon as possible to inform us of your new address. You can put your services on hold for a period of one to six months to reduce your bill while you are away. Discover our seasonal suspension.

Videotron internet customer service

Check out our Connection support. Browse the Shop section on on our website, choose the Helix plan that best suits your needs and follow the online subscription steps. You can choose the Videotron Simplified Payment option when you purchase a new phone and subscribe to one of our Mobile plans with a month agreement. The cost of your phone is then divided into 24 affordable monthly payments with no interest and no deposit. At the end of the 24 months, your phone is fully paid and only your Mobile plan appears on your invoice. Shop now for the plan that meets all your needs and the phone of your dreams, and create your perfect combination with the Videotron Simplified Payment option. Contact our Customer Service up to 90 days prior to your desired installation date to notify us of your change of address. Before contacting us by chat or by phone, make sure you have all the information you need to provide.

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Was this article useful? Contact us Our customer service is dedicated to local businesses. Use your My Account credentials to log in to the Customer Centre. Adding a user: In the Customer Centre, the account holder must go to the Manage account users section and add a user. Check out our tips on creating a strong password. Find a store Come see us in one of our stores and enjoy a unique customer experience. You can choose the Videotron Simplified Payment option when you purchase a new phone and subscribe to one of our Mobile plans with a month agreement. Contact us. Find a store Come see us in one of our stores and enjoy a unique customer experience. Discover our other Support sections. To protect your online accounts, check out our tips on creating a strong password. My Internet does not work. Why have I received a rate adjustment notice for my Videotron services? Account and billing. Business client Small, medium and large businesses.

Browse our articles on billing, changing services, and using online accounts to manage your subscriptions with ease. Get information on how to view, understand, and pay invoices, and how to access to your contract. In order to continue to meet all your needs and offer you innovative products and an increasingly reliable, powerful network, we may need to adjust the rates of some services.

In order that we may review your file as soon as possible, acquaint yourself with the steps below:. When you registered for the Customer Centre, you created a username, which is an email address or another alias. Discover the legal information concerning the regulations, terms, and conditions surrounding our Internet, Television, Mobility, Helix, and Home Phone services. If one of your channels is no longer offered by Videotron, you can easily replace it with another channel of your choice by following the same steps as for a channel change. To do so, log in to the platform corresponding to your services:. If you have forgotten your password or want to change it, simply reset it. Our business solutions specialists are committed to provide personalized support and design a solution tailored to your needs. My Account Your ID is the email address we use to send you your invoices and share news and information about your Helix services. Here are some reasons why your invoice may have increased: You were benefitting from a special offer or discount for a specific period of time, but that period has ended, so you are now being charged the regular fees. Most problems can be addressed during this step. To track a shipment of a non-Helix product , enter your Videotron account number without the dashes in the Tracking number box on the Planet Courier website and click on Track. However, should the agents answer or recommendation not meet with your expectations, ask to speak with a supervisor. You voted Videotron 1 for the clarity and simplicity of information provided.