Virgin media problems

Check if Virgin Virgin media problems is down in your area, or if the fault is with the Virgin Media services in your home, by tapping the link below. There are two ways to check for issues in your area that might be causing problems with your Virgin Media services.

Simply test your broadband service, and if we find an issue we can help with a fix online. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. There are a few reasons why your connection might be having problems. The best thing to do is to run a test on your broadband connection. Otherwise, read on to find out more. Having internet problems could be down to a local issue in your area. You can use our clever service status tool to check for service outages in your postcode which may be causing Virgin broadband problems and internet issues.

Virgin media problems

Here are some of the most common, and some things to look out for. Loose cables Check that the cable connections between your TV, TV box and the wall socket are nice and tight. A loose connection could result in poor TV reception. If the picture quality is still poor, the problem could be with your TV. Take a look at your broadband speed with our broadband speed checker. There are also ways to fix slow internets issues If the issue is with your WiFi, you can always connect your TV to the internet using an ethernet cable. This will give you a connection that is generally faster and more stable. First, turn your TV box off at the wall. Make sure your TV is in standby mode. Check all cables are tightly connected between the back of the box and your TV. Also, make sure the white cable from the back of your TV box to the wall socket is tightly connected too. You should only need to tighten these with your fingers.

How to fix distorted or pixelated TV. Interference from electrical devices in your home Some electrical devices, such virgin media problems fairy lights or cordless phones, can interfere with WiFi signals. Help Broadband WiFi not working.

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Virgin Media has gone down again for many customers just hours after the internet service provider apologised for outages which plunged thousands offline. Problems first started at around 2am, according to data from Downdetector , a site which tracks outages. At that point, there was a big spike in reports to the website of problems with Virgin Media, with another peak coming at around 7am. But Downdetector showed another huge spike in loss of service starting at 4pm, with tens of thousands of outages reported — nearly double the peak seen earlier. The website found that three quarters of users were having problems with their landline internet while 23 per cent said they were suffering from a total blackout.

Virgin media problems

Virgin Media customers are threatening to quit for alternative internet providers after the telecoms provider apologised for outages which plunged thousands offline on Tuesday morning. Customers complained not only about the break in their internet connections but about frustration with the customer service they had received, too. However, the issue did not last for long enough for customers to be issued with automatic compensation. However, this only kicks in after customers have experienced two days of disruption. The telecoms provider said at around A small surge in the number of outages reported at 6am dropped off again before midday. Issue reports have near-flatlined since. On that note, we will be pausing our live updates. Virgin Media has stopped working for thousands of users around the UK, leaving customers without access to internet services. Virgin Media users complained on social media that their WiFi and broadband were not working, while internet outage monitor DownDetector showed thousands of reports.

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Make sure your TV is in standby mode. Head to our Hub lights page below to find out what the lights mean on each of our Virgin Media Hubs, or run a test on your broadband connection to check for any issues. Why is my Virgin Media WiFi not working? Is Virgin Media down in my area? Also, make sure the white cable from the back of your TV box to the wall socket is tightly connected too. Retuning your TV can help find them. Check if Virgin Media is down in your area, or if the fault is with the Virgin Media services in your home, by tapping the link below. This will give you a connection that is generally faster and more stable. Simply test your broadband service, and if we find an issue we can help with a fix online. You can find more about your broadband speed , how to improve your WiFi speed if you have Virgin Media internet problems, understand TV error codes, how to reset the TV box, and much more. Interference from electrical devices in your home Some electrical devices, such as fairy lights or cordless phones, can interfere with WiFi signals. Having internet problems could be down to a local issue in your area.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network.

Tap the results to find out more about the issues, and when we expect them to be fixed. If the picture quality is still poor, the problem could be with your TV. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. Has this helped? Take a look at your broadband speed with our broadband speed checker. You can find more about your broadband speed , how to improve your WiFi speed if you have Virgin Media internet problems, understand TV error codes, how to reset the TV box, and much more. Yes No. Interference from electrical devices in your home Some electrical devices, such as fairy lights or cordless phones, can interfere with WiFi signals. Here are some of the most common, and some things to look out for. Check service status. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. There are no Virgin Media network issues affecting services in your area. Issues with your set up Other common WiFi hiccups could be caused by WiFi signal strength, which is affected by the set up in your home.