Why is my xbox not connecting to the internet

Home Home. Troubleshoot network connection errors. Network connection errors.

Home Home. Troubleshoot a wireless network connection. Where to begin. For all other connection issues, skip to the section "Wireless network troubleshooting" below. Step 1: Verify that your router is broadcasting the network name.

Why is my xbox not connecting to the internet

Home Home. Troubleshoot your Xbox network connection. Important Before you begin troubleshooting your connection, check for any Xbox service alerts or interruptions. Xbox status page. If you see any alerts, wait until the service is up and running and then try again. Network connection issues generally fall into one of two categories:. Poor connection quality : Although the console is able to connect, there are connection quality issues, such as poor streaming quality, random disconnects, or slow performance. Setting up a wired connection. Note To make a wired connection from your console to your router, gateway, or modem, you might need to use a long network cable, depending on the location of your networking hardware. Plug one end of a network cable into your modem.

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If your Xbox One isn't connected to the internet, then you can't access numerous features on the gaming console — specifically the ability to play video games online via Xbox Live, install new games, or stream videos. There are several different reasons why your Xbox might refuse to connect to the Wi-Fi. It usually boils down to the following:. If your internet is working, but Xbox Live won't connect, you will need to see if Xbox Live is currently down worldwide. You can check this by heading to the Xbox Live Status Page on your computer, smartphone, or tablet.

Improve your wireless signal, power cycle your hardware, or switch to a wired connection. Jump to a Section. The Xbox One has Wi-Fi built right in, but it doesn't always work. Many circumstances can prevent an Xbox One from connecting to Wi-Fi, including interference and obstructions, networking issues, and even corrupt or incompatible router or modem firmware. When an Xbox One won't connect to Wi-Fi, the problem can usually be narrowed down to three basic causes:. Each of these basic categories encompasses multiple different root causes, with multiple different solutions. If you suspect a specific type of problem, then that's the best place to start your troubleshooting procedure.

Why is my xbox not connecting to the internet

Contribute to the Xbox forum! March 14, March 11, Hey gamers! Are you experiencing a problem with a specific game? When you open the page, go to the "Help with games" section in order to find the right path to look for help. Additional information on Game support can be found here: How do I get the right game support? January 12, Ask a new question.

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Switch to a Wired Connection. For the best support, be sure to have the following information ready:. Enter the password you wrote down in step one. Select Advanced settings. If you are using a router, plug in the router and wait for all the lights to return to their normal state. Troubleshoot network connection errors. Unplug your modem and router from power. Here's how:. Another is that your Xbox may have a hardware defect or damage that prevents it from connecting properly. When you open the page, go to the "Help with games" section in order to find the right path to look for help.

March 11, Ask a new question. When I try and launch the XBox app, and sign with my Microsoft account, I get "you're not connected tot he internet check your network connection and try again".

Locate your Wi-Fi network from the list and then click on the network. Reviewed by Jessica Kormos. If you don't have access to your router, you will need to get help from your network administrator or the person who set up your wireless network. If you are using a router, plug in the router and wait for all the lights to return to their normal state. More from Lifewire. Which connection error you're getting The make and model of your router, modem, or gateway, as well as any additional network hardware Any troubleshooting steps you have already tried. Move your Xbox One or wireless router so that they are closer together. Before you continue with a wireless connection, you need to unplug this cable from your console. Plug the other end of the network cable into the back of your console. For help with this, see:. Your console may be experiencing a hardware failure, possibly the Ethernet port or the internal wireless adapter, and your console may need to be repaired. Network connection errors.