Xbox marketplace refund

When you request a refund for something you purchased from Microsoft Store, you can track its status online.

Home Home. Questions about a refund email? To check your purchases, see:. Request a refund for digital games. You made the purchase less than 24 hours ago. It might take a few hours for new purchases to appear in your list. If you have the order number for your purchase, you can submit a refund request.

Xbox marketplace refund

Xbox Owners have the option to buy Xbox games from physical stores and return them if they are unsatisfied. However, returning games is not an option for those that own the Xbox One S or the Xbox Series S since they rely entirely on digital purchases. Fortunately, all is not lost, as Xbox owners who have made digital purchases can get a refund on a game. While it may seem complicated, it is actually pretty straightforward. To simplify things, this guide will cover everything there is to know about refunding a game on Xbox and other valuable tidbits. When a refund has been approved, Microsoft will return the money in a few business days on the same payment method that was used to purchase the game in the first place. As mentioned above, getting a refund is not complicated, but certain criteria must be met for success. To refund a game on Xbox:. It is worth noting that Microsoft will deny refund requests if they conclude the system is being abused. Additionally, refunds do not apply to all games, including:. While this guide has covered everything there is to know about refunding a game on Xbox, users can get more information from the Digital Game Purchase Refund Terms section on the Xbox support page. Not all refund requests are accommodated since they are investigated case-by-case.

Refund Eligibility. Your purchase history can be found at:. Settings, apps, and games in Microsoft Store.

Home Home. Protecting players from marketplace theft and solicitation. Developers have made amazing games and content for the Xbox network. To protect customers and developers, we provide a safe and secure way to make purchases in the Microsoft Store. To maintain this security, Xbox monitors for instances of marketplace theft or solicitation from the Xbox community. Fraud affects everyone, and most publishers and developers have their own sets of rules for combatting fraudulent purchases. Microsoft protects community members from financial fraud by securing account info and ensuring that players buy only from trusted retailers.

Contribute to the Xbox forum! March 14, March 11, Hey gamers! Are you experiencing a problem with a specific game? When you open the page, go to the "Help with games" section in order to find the right path to look for help. Additional information on Game support can be found here: How do I get the right game support?

Xbox marketplace refund

When you request a refund for something you purchased from Microsoft Store, you can track its status online. Not all subscriptions are eligible for a refund. If you were eligible for a refund, you can see the refund status by following the steps below. If you were not eligible for a refund, or if you cancelled recurring billing, there will not be a refund entry.

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Consumer and Regulatory Information. Microsoft Services Agreement. Microsoft protects community members from financial fraud by securing account info and ensuring that players buy only from trusted retailers. Home Home. Ask the Microsoft Community. Note: If you can't request a return or get a prepaid shipping label for your return, contact support. If Xbox discovers that solicitation has occurred, an offending player might be banned permanently from the Xbox network. Troubleshoot Microsoft Store in Windows. Microsoft Insiders. To learn more about device-related suspensions, go to:. If there are additional terms shown when you purchase your subscription, those terms may be different and will apply to your purchase instead of the standard terms. To cancel or turn off recurring billing and to check refund eligibility from your mobile or desktop browser:.

Microsoft lets you refund the game or cancel the subscription ; however, you must not abuse this system.

Microsoft protects community members from financial fraud by securing account info and ensuring that players buy only from trusted retailers. Yes No. Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer for applicable law states that you're eligible for a refund. Request a refund. Players can sometimes buy consumable and in-game content, such as loot boxes or downloadable content DLC , by using currency or in-game currency in digital marketplaces that are operated by a developer or publisher. You can continue to use the subscription's benefits until it expires. For physical Xbox products such as disc games and controllers and other Microsoft products, see:. If your account shows that no Xbox subscriptions are set to renew but you still see a charge on one of your cards, your payment option may be associated with another Microsoft account holder who has an Xbox subscription such as another member of your Xbox family group. Incorrect instructions. When you request a refund for these products, and depending on the purchase or content type in determining refund eligibility, we consider a variety of factors like time since date of purchase, time since release, and use of the product. Yes No.