Xbox.refund

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Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited.

Xbox.refund

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. Note: If you can't request a return or get a prepaid shipping label for your return, contact support. You can request a return or exchange on your Microsoft account Order history page. Open Order history. For detailed information about return and refund policies, see Microsoft Terms of Sale. When you make a qualifying return, we'll credit the full amount, less the original shipping and handling charges. Refunds are generally processed within 3—5 business days after we receive your item and find it eligible for a return. Refunds are applied to the original payment option. Return labels expire after a certain time, contact Sales support for assistance. In Australia, this return information does not affect any remedy you may have under the Australian Consumer Law. If you see we've issued the refund, but the money hasn't been credited back to your payment provider, please wait a few days. Refunds are generally processed within 3—5 business days and are applied to the original payment option. Microsoft will not accept returns of purchases of Microsoft products or other products purchased from another retailer. How to get service for Surface.

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Purchasing games digitally is becoming far more common, as it's very convenient. After all, who can be bothered to go to a store to get a game or order one online and wait for delivery? With digital games, you can make the purchase right from your console. The downside of this is how easy it is to make impulse buys. Thankfully, if you buy an Xbox game digitally and regret it, Microsoft does allow you to ask for a refund. This isn't clear initially, as there is no refund option on the Xbox dashboard itself.

When you request a refund for something you purchased from Microsoft Store, you can track its status online. Not all subscriptions are eligible for a refund. If you were eligible for a refund, you can see the refund status by following the steps below. If you were not eligible for a refund, or if you cancelled recurring billing, there will not be a refund entry. If you were eligible for a refund, you can check the status of your refund on your Microsoft account Order history page.

Xbox.refund

Hey gamers! Are you experiencing a problem with a specific game? When you open the page, go to the "Help with games" section in order to find the right path to look for help.

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Refund eligibility. When you request a refund for something you purchased from Microsoft Store, you can track its status online. Single items from within a bundle cannot be returned. But if you've played the game for several hours, you're likely out of luck. Disability answer desk Accessible help and resources to get your Xbox questions answered. Shipping, orders, and history. Your IT admin will be able to collect this data. Pay a past-due balance to unlock your subscription. Help with an unexpected charge. For more info on resolving this issue, visit:. In Australia, this return information does not affect any remedy you may have under the Australian Consumer Law. Refund Request Process. Related topics. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Payment options and updates.

Home Home. Request a refund for digital games. Questions about a refund email?

The refund may take a few business days, so you may want to check with your bank to ensure the applicable payment method has been properly credited. Refund eligibility. I'm paying for another person's subscription. To view our Microsoft Services Agreement, visit:. Thank you for your feedback! Microsoft security. Note: If you can't request a return or get a prepaid shipping label for your return, contact support. Not enough pictures. Your feedback helps us continually improve your gaming experience. Still need help? If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at:. Gift cards and Microsoft account balances. To view the terms that are applicable to your purchase of an Xbox subscription from the Microsoft Store, go to:. Request a refund for digital games. We use this information to improve our products and processes, and to hopefully minimize the need for future refund requests.