Cisco finesse device not accessible

Posted on January 7, by Andrew or Andy but not Drew. Leave a Comment.

There may be other reasons or solutions but these steps helped in these particular cases:. Finesse for Supervisors generates a loading report error of insufficient permissions Go into CUIC security and add the user to the supervisor group. Search for:. You may see the following error message if the thing you are trying to delete is locked down: Error occured. One or more records did not get deleted. The pkid column in the device table in the database is being referenced from another table.

Cisco finesse device not accessible

We are trying to login Finesse Desktop Agent and received the Error message as "Device not accessible. Contact your administrator". Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:. Learn more. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. All Community Collaboration This board. Start a conversation.

Please let me know what you do to resolve this problem. Subscribe to Blog via Email Enter your email address to subscribe to this blog and receive notifications of new posts by email. Thank you, BegginerPhoneMan Solved!

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language. The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared default configuration.

Wonder if any of your fine folks could help me out with a UCCX The current work around I have in place is to lift the handset of the agent phone and then instantly the agent can change state until they logout again Hmmm Ok. How many seat licenses do you have? This is unlikely the problem because if you exceeded this threshold, then it would've likely generated a different error message. Do you know if the Publisher is the primary M server right now? If not, how long has the services been 'up'?

Cisco finesse device not accessible

I have a quite unusual issue. I have a problematic phone in which certain call center users cant log into on Finesse. Lets say for instance Kristy can log into any phone and workstation through Finesse however, on one specific workstation she can not and gets an error "Device not accessible. Please contact your system administrator. I have checked user roles and the users are exactly identical. I have replaced the phone and have the same issue. I even changed the switch port it is connected to. I replaced the Ethernet cables and made sure the device had proper connectivity. Needless to say, this issue is mind boggling and I have only about an 8-week course worth of experience with CUCM.

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Leave a comment Cancel reply. Learn more about how Cisco is using Inclusive Language. Download Options. Leave a comment Cancel reply. Andrew, The topic was little misleading. Amazing how a little process detail like this fixes an issue. One or more records did not get deleted. I have checked user roles and the users are exactly identical. Already have a WordPress. Learn more. We are trying to login Finesse Desktop Agent and received the Error message as "Device not accessible. Use these resources to familiarize yourself with the community:. Showing results for. Sign me up. I have a problematic phone in which certain call center users cant log into on Finesse.

The documentation set for this product strives to use bias-free language.

In response to Andrew West. Please let me know what you do to resolve this problem. Finesse for Supervisors generates a loading report error of insufficient permissions Go into CUIC security and add the user to the supervisor group. While the installer is done in Arabic, the application is in English afterwards. Getting Started. The IPCC extension must not be a part of line group or shared. Any account name changes , where possible, should be considered. Did you mean:. All of the devices used in this document started with a cleared default configuration. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Quick Links. At my previous job we had two PCCE deployments , both The information in this document was created from the devices in a specific lab environment.