Nbn box flashing red and clicking

Well, I did some digging and found out that there is actually a fix for this issue!

We were able to locate your account using your community details and understand that you've been in touch with our Tech team. They've escalated your case to our Engineering team for further investigation and updates will be given within 24 to 48 hours. View solution in original post. For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage. Check our Service Status page for any known outages.

Nbn box flashing red and clicking

Welcome, Guest. Please login or register. Did you miss your activation email? This topic This board Entire forum Google Bing. Print Search. Pages: [ 1 ] Go Down. Mine shows the flashing red light and clicking the relay periodically. I suspect that the device isn't supplying power up the RJ12 any more. Anyone repaired one? Got any hints? No obvious component damage.

Once it's connected, all lights should be green. Telstra Personal. When the casing is lifted, you will be able to see some of your Connection Box and its status lights.

If you're not sure what type of connection you have, learn more about the different connection types we use. Wait minutes. If it doesn't connect, reset the nbn connection box. If you still have no connection, check that the coaxial cable is firmly screwed in to both your nbn connection box and the wall plate. If none of this works, call us on When restarting, each light should flash as it connects to the nbn network. Once it's connected, all lights should be green.

Is this normal, or is there something wrong with my equipment? Should I be doing something to fix this? The clicking sound from your NBN box, accompanied by red and blue lights, suggests that the device is either undergoing a diagnostic test or is in a fault state. This could be due to several reasons:. Power Cycle : You can try power cycling the NBN box by unplugging it from the wall socket, waiting for about 30 seconds, and then plugging it back in. This can sometimes reset the device and resolve minor issues. Light Indicators: If the red light remains on and the blue light is off, it indicates a connection fault.

Nbn box flashing red and clicking

Can you guide me on how to troubleshoot this and what steps I should take to resolve it? Thank you. How to fix the red optical light on the NBN box? A red optical light on the NBN box indicates an issue with the fibre optic connection. Facing constant NBN dropouts or slow speeds? Book our expert fault-finding service now to diagnose and fix your internet woes for good. Your email address will not be published. How Can We Help? By Jason Kearney. Here Is how to fix the red optical light on the NBN box?

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If there's a mains power failure, you'll only have services over the nbn network for a limited period of up to five hours. If you still have no connection, check that the coaxial cable is firmly screwed in to both your nbn connection box and the wall plate. Pin It on Pinterest. Once it's connected, all lights should be green. Check the nbn connection box is plugged in and switched on. When restarting, each light should flash as it connects to the nbn network. When the casing is lifted, you will be able to see some of your Connection Box and its status lights. Connection Box is disabled. Showing results for. Check if someone in the household is using the phone. If there's still no power light, contact us on

If you have signed up for an NBN plan , it can be quite frustrating if you are not able to enjoy the recommended internet speeds, let alone get a connection. Slow internet speeds and inability to connect can be due to several factors which might require you to reset the NBN box. One probable cause of such problems is network congestion that tends to occur during particular times of the day.

If not, make sure all handsets are disengaged. Indicators Meaning Action required Solid green Online. Flashing amber Device is starting up and installing. Green One or more telephone services are in use. Restart your nbn connection box and if that doesn't work, call us on Turn on suggestions. But, I have a question, can you help me? All forum topics Previous Topic Next Topic. Skip to main content. Submit a Comment Your email address will not be published. Rather get in touch? Basically all DSL modems have a 3.