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Our specialist teams are on hand to guide you through whatever you need.

We are committed to providing a customer experience of the highest standard, but sometimes things can go wrong. Stephen James Automotive Limited is committed to providing a customer experience of the highest standard, but we do understand that sometimes things can go wrong. If you have a concern or are dissatisfied in any way, we will do our best to help resolve the situation in a fair and transparent way. We will investigate all complaints competently, diligently and obtain additional information as necessary. Every complaint will be assessed fairly, consistently and promptly taking into account all relevant factors to ensure a fair outcome.

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The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers this doesn't have to be you and the price of every lease includes insurance, breakdown and maintenance. Email us. Leave dealer feedback. Find or leave a review on Google. Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs. Call dealer. Are you new to the Motability Scheme? Contact information Address.

Quiet area available There is a stephen james bmw bromley bromley area at the dealership that has minimal background noise. If you are dissatisfied with our response, or we have not provided our final response within 8 weeks of receiving the complaint you may be able to refer the matter to an independent adjudicator, details of which are provided at the end of this procedure.

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Our specialist teams are on hand to guide you through whatever you need. Get in touch and we'll arrange a time that suits you. Contact a member of our team to find out more about our Ask The Expert events all about going electric. Please view our Easter opening using the link below: Click Here. I would like to receive relevant information and offers. In order to receive personalised communications, my preferences and interactions with BMW Group communications, products and services will be analysed.

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Ready for you to drive away without the wait. Search our range of new BMWs available now. Our sales team are here to help, either online with a digital appointment or in person with a showroom visit. Please contact us with any queries you have. Contact a member of our team to find out more about our Ask The Expert events all about going electric. Why not sell your BMW back to the experts and get a trusted price for your car? Simply provide us with the details and we'll be in touch with a provisional valuation. Whether it's a service, an accident repair, a new accessory or simply advice you need, we can help.

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Antoine N. In addition, selected personal data will also be shared with your sales and service partners i. Informative and patient. Similar Motability Scheme dealers. Great treatment from dropoff to pick up well pleased. You simply use your allowance to lease a brand new car from a huge choice of makes and models. Home Complaints. We will investigate all complaints competently, diligently and obtain additional information as necessary. Step 1 — Contacting us: If you have a concern with either your vehicle or the service you have received from us, please firstly raise this with the Manager of the business area your complaint is about. If your complaint relates to our credit broking activities and cannot be resolved by close of the third business day, we will: within 5 working days, provide a written acknowledgement of your complaint and give you the details of who is handling the case and how to contact them keep you updated on the progress of your complaint, and within 8 weeks of receiving your complaint, we will either: write to you with our final response and the reasons for providing this response, or explain why we are not in a position to give you a final response and let you know when we expect to be able to provide it. Selected BMW Group companies and selected authorised sales and service partners may contact me for marketing purposes, via the following channels: i Close Your privacy is important to us.

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The quiet time will include turning off any background music and avoiding any tannoy announcements. You can amend or withdraw your consent at any time. We would like to explain how we use personal data in particular, to target our marketing activities and make it as relevant and interesting as possible for you. Louie B. These spaces are clearly marked and are located in close proximity to the entrance of the building. Please note that Park Lane Limited is a credit broker not a lender therefore can only investigate complaints about how we have introduced and sold the finance agreement, for all other complaints about the finance agreement we will refer you to the lender. Find out more Step 3: What if I remain unhappy with your response? This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. Learn more. Marlene R. Alternatively if you remain dissatisfied with our response you may be able to refer the matter for an independent review under the alternative dispute resolution process. Martin Walsh Group Head of Sales.