Switch from shaw mobile to rogers

So far the transfer from Shaw Mobile to Rogers has gone reasonably well.

I am new to Rogers and after 7 days of talking with people I am baffled and shocked by Rogers. Like others reporting here, what we agreed to on the phone was followed up by an agreement that reflected nothing that we discussed. Rogers was unable to get its technology to work for wifi calling and tried to up-sell us to a Rogers phone. I spoke to managers. One bullied us until were were quite upset and refused to listen, and another claimed Rogers was an independent company with its own plans and conditions, and Rogers is under no obligation to offer Shaw customers plans similar to those they had with Shaw. She went on to say if we don't like the conditions go elsewhere.

Switch from shaw mobile to rogers

I had a very frustrating experience with Rogers today lasting more than an hour. They called me to migrate from Shaw Mobile to their service, but they did not give me any written confirmation of the offer. They claimed that I would get 6GB of data for my 2 or 3G plan, free roaming in the US, and a fixed price for five years. However, they also required a credit check, which they failed to complete. They tried three different credit cards and my driver's license, but they could not verify my identity. They did not provide any clear information about that. I have a spotless credit score and record and this shouldn't be happening. Many years ago after I left Rogers they still appeared on my Transunion and Equifax reports as having an active account with them. It took many years and a lot of back and forth before Rogers resolved the issue and sent the correct data feed to the Equifax or Transunion. I wouldn't be surprised if this is the root of the issue I'm having with Rogers. In any event, regardless of the "arguments" or reasons, Shaw Mobile customers shouldn't have to have another credit check especially with inflation so high and consumer debt load has never been higher. Good evening Hmm ,. We're trying to make the migration process as painless as possible, however I realize there can be hiccups.

My conclusion was that in spite of having nearly two years to work on this agreement to buy Shaw, after all Rogers started the negotiation nearly two years ago, Rogers was unprepared technologically and administratively. Hi Puffle , switch from shaw mobile to rogers. I received a new sim card for my IPhone, inserted works with temp phone number logged into my online account to check on the transfer of my existing phone number but it has not transferred for 2 day.

Phone number migration from Shaw to Roger was not successful! I called Rogers more that 5 times since September and they told me and it was never done! The temporary number they assigned me stopped working , and the old number is also not working!!! How is this acceptable!???? I need a working phone number!! Falling out of number porting can be bothersome; we wish the migration could have been more pleasant. To address this issue and expedite the resolution, I recommend contacting our Ambassadors team dedicated support via chat.

Before Shaw sold off Freedom Mobile to Quebecor , the parent of Videotron, the company offered a wireless service known as Shaw Mobile that leveraged the Freedom Mobile wireless network. Shaw Mobile was exclusive to Shaw customers on internet plans, with eligible plans getting up to 6 free talk and text lines, which were great for kids. Starting April 4, , Shaw Mobile has ceased accepting new sign-ups, additional lines, or hardware upgrades due to their merger with Rogers. Rogers says it has committed to reaching out to customers directly in the coming months to facilitate a seamless transition. Rogers says it will be maintaining existing pricing for Shaw Mobile customers in BC and Alberta for five years from April 4, In the meantime, Shaw Mobile customers can continue using their existing service without any immediate changes. Wait for special offers from Rogers or stick to your existing plan?

Switch from shaw mobile to rogers

I keep getting messages I will be cut off and deleted. But their does not work and when I phone there is no answer and on hold wait for an agent for over an hour. I need to wait for the package. But yet there is no package! My phone will be cut off according to the messages soon!

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Showing results for. I have received a note confirmed by chat that it will take days for the SIM to arrive so no one has done anything to expedite things despite it being a Rogers error that caused this inconvenience. At this time, there will be no impact to your existing services apart from naming and branding changes. This sort of information should have been in a preparatory email, explaining how the migration would work. Rogers has provided incorrect information. Some things never change and Rogers appears to still be acting like Rogers ie. I am constantly getting lost, sorry. Once you initiate the port out process. By giving Rogers a call using from your Rogers number. So far the transfer from Shaw Mobile to Rogers has gone reasonably well. We can certainly have a look into your account to check to see if there has been a tracking number generated at this time. Greetings calgaryfine! We're elated to have you on board with us!

A series of frequently asked questions FAQ pages 1 , 2 , 3 total published by Shaw run through a ton of questions about what customers need to know following the merger, ranging from what customers need to do to whether equipment or billing practices will change. On the other, it makes for boring news.

Good day Mohamad4 , Welcome to Rogers! For now, the Rogers and Shaw brands will co-exist, but over time you'll begin to see the Rogers brand become more prevalent within Shaw products, services, and offerings. Labels: Labels: Migration rogers Shaw. Search instead for. Then the merger. Credit checks are a mandatory step for all new Rogers accounts. JimElliott join Canada. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Roger forcing shaw customers! Has anyone else experienced this? Until then, check out our FAQs below. In response to jimelliott. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I am new to Rogers and after 7 days of talking with people I am baffled and shocked by Rogers.